September 2024 by Dan Morris
We placed an order for delivery and spent just over £100.
The food arrived stone cold, very soggy, and the order was wrong. There were also a lot of items missing, and the items that were there, had either ingredients missing or ingredients added that were not supposed to be there. It was too late to send it back as by the time it had arrived, the store was closing.
I ordered some "margarita slice" as part of my children's meals. These randomly arrived with jalapeños on them to my children's disgust. After raising the issues with subway, they issued a £12.48 refund of the £103 order. The edible part of the order totaled around £7.
DO NOT ORDER FROM HERE !!!!
Vegetarian options: They won't give you vegetarian if you order it.
July 2024 by Munish Bansal
Price are higher than Victory Pier.
June 2024 by Mia Lauder
Staff clearly don?t read peoples dietary requirements .
ordered off uber
stated NO TOMATO
and was given tomato
May 2024 by Keira Prempeh
Gave me cookies in a packet that were out of date by 7 days, waited to be served whilst one of them was awnsering their phone. Another time I went in, the guy at the till looked right at me then walked off.
May 2024 by Mr Owen J Middleditch
Fantastic food and service, as had to go to grab something to eat today. Absolutely nice food to be served all the time.
May 2024 by Pete Marco
The worst Subway in Medway towns. Their customer services are terrible, but when we met the boss, no surprise. Very rude person, no people skills at all. Bit more sauce or salad? He will ask for an extra charge. Do you wanna use your points? Forget it. He must know you as a regular daily customer. When you fight against it, that this is not in terms and conditions, he is trying to limit you for max 1x 12" for points per transaction and asking you to come back unreasonably at the same day, and he will let you use it then. When we said that this is also not in terms and conditions, and he could put it as two different transactions if that help, he refused with words we can complain about him. So we will follow his advice and we are going to write a complaint to Subway customer services as his behaviours and unprofessionalism compromise Subway customers' satisfaction and its reputation.Every unhappy customer should do this to push this place for improvements.His name is Kam, so if you see a person with this name on badge, avoid him and come later when he is on break.
April 2024 by Mr Owen Jon Middleditch
Fantastic food and service, as had to go to grab something to eat today. Absolutely nice food to be served all the time.
April 2024 by Mla Mla
Untrained staff, made the bread hard, sub sandwich was leaking poor service.......... Find a good person to train your staff. My boyfriend worked in subway for 6 years he didn't even like it at all.. He just ate that sandwich because he paid that's it.......
March 2024 by Amanda H
This particular branch of subway is always immaculately clean.My food is always perfect whenever I order from here.And when I visit in person they are always really welcoming, efficient and friendly.10/10.
February 2024 by Nisha Shetty
Hi there! I wanted to share my recent experience at your Subway location in Gillingham today at 4:30 I was very disappointed by the rude behavior of the 2 Indian staff during my visit. Even if they had to say no to something, their attitude was quite off-putting. It made me feel unwelcome and frustrated. I believe that focusing on improving customer service would greatly enhance the overall experience for customers.
February 2024 by SAYALI SHELKE
Visited subway Gillingham branch today (23/02/2024) around 4:00 pm. The staff were unnecessarily rude and had a bad attitude for literally no reason. This is the worst way to treat customers. Not at all happy with their behaviour and attitude.
February 2024 by Nobodies86
Went into the Gillingham branch today (10/02/24) at about midday. Really didn't appreciate being served by someone that is sending a text message while serving me, especially when it was the manager! (Assuming it was the manager because they were wearing black) also might wanna check your orange juice because they're out of date!!
February 2024 by Ajay Aravindakshan
I tried Bombay filling from there in Italian bread. It tasted so good and the portion was also good enough.
February 2024 by Oli Phillips
Stingiest subway around - won?t be coming
December 2023 by Mike Irving
I had a very tasty vegan wrap. Slightly disappointed by the lack of non-dairy milk for a coffee, so I didn't have one. It was a small Subway branch, so I understand the lack of space.
