February 2024 by Emily Brett
Unfortunately very upsetting. Rude cashier in upstairs clothing department. My toddler had chosen a toy dinosaur, something he was very excited about. First she refused to serve us and told us to go to self service. I did, although not easy with a hyper 2 year old. Then the bar code didn't work, she tutted and nodded to her checkout. My little one very happily handed her the dinosaur. She tried it once and then said "no, can't sell it... that's it I'm afraid" there was no explanation or attempt to rectify the issue. A very upset little one and very poor customer service. I could have cried! You should be ashamed of yourself.
February 2024 by Eveline Bateman
Extent store and cafe good.
February 2024 by Little ?Casbar? Casbar
Ordered toast and jam . Toast arrived but no jam. Was told ' jam comes with coffee' . By time the coffee arrived the toast was cold. Completely illogical. Also only 1 waitress so trays of coffee/ tea were stacking up. Such an odd system. Vegetarian breakfast was nice though.
December 2023 by L L
Use M&S for online purchases where you are asked to review, but they only want a review on the purchase. No problem with purchasing online, however delivery is always delayed even when you request next day delivery and on some occasions put in bizarre places if we?re out i.e. the bin
December 2023 by zeym2021
Food was cold. When I told the staff, there was no offer to rectify just an 'oh sorry about that'. Doesn't do much for the brand slogan "This is M&S food" ?
December 2023 by Michael Butler
Went into the clothing section and the staff didn?t want to help because how I was dressed - little did they know I was happy to spend so instead I walked out.The food section staff are polite as anything, willing to help everybody
December 2023 by Lyn Lewis
My husband and myself were at t Hempstead Valley cafeteria yesterday (Saturday 25/11/23). We were really very disappointed in the cleaning of the tables. We sat at a four seater table with food and mugs on. The young girl cleaning by passed our table twice. Such a shame as we do enjoy M&S cafeteria.
December 2023 by Matt C
Lovely staff and great store that has everything you need. Nice cafe upstairs for when you visit!
December 2023 by Hoovies Garage UK / Car Guv TV
It was a good visit as I managed to purchase many Xmas food goodies, left slightly disappointed when I asked the assistant which coffee she would recommend, when she responded, "I dunno, I don't drink the stuff" and walked off.
November 2023 by Mandy H
Coffee is disgusting as now made from push button machine. Atmosphere terrible as crammed in more tables at comforts expense. Food ok but pricey.
November 2023 by Dawn Taylor
It was lovely that the cafè had gluten free sandwiches and cake as a opion. I really enjoyed them. Finally a cafè with delicious food I can eat. Costa/Starbucks need to take note!!
November 2023 by Tom Nicholas
Been to the cafe twice recently. The cafe itself is nice but the coffee simply isn't hot enough. Even if you ask for "extra hot" it makes no difference. The first time I went a few of the items I'd planned on ordering weren't available.
October 2023 by 967missm
I previously left a poor review of this cafe due to its glacial speed of service, however since its had its refurb to ordering screens and table trackers, i am delighted to say everytime ive been since the service has been super quick and excellent - is now a firm fave when we're in hempstead!
October 2023 by carolpatrick0810
The cafe was filthy . Barely any of the tables had been cleared. Service was slow. No saucers any more. Felt like it was a 3rd rate transport cafe. Only 3 of the 6 ladies toilets were working . Very poor and disappointing experience.
October 2023 by Rebecca Butler
Very disappointed with marks today found a bra in the reduced section went to pay price did not show reduced asked staff member to check she said no it?s not with out checking , I then went back to reduced section and found 4 more bras exactly the same called staff member again only for her to walk away from me mid sentence . Very rude . She did not return so I found her gave her all the bras and walked away . I?m sorry but 4+ bras is not a mistake with 2 reduced stickers on each one . Hempstead valley shopping centre