December 2023 by Phillip Hinchcliffe
Visited with my partner to pick up a ring and was assisted by Hayley.She was fantastic! Very helpful and went above and beyondEven picked up a new watch!Thanks Hayley
October 2023 by Stacey Innes
Hayley at Hempstead was so helpful and really went out of her way to help out. Amazing customer service from her she definitely went the extra mile to make sure we got what we wanted ?
October 2023 by Lisa Highsted
Terri was very helpful and to her time, good customer service. Her colleague I think her name is Hayley was also helpful.
September 2023 by Jessica Ward
Terri was FANTASTIC! She was so patient and understanding with our decisions and needs. She honestly went above and beyond standard service for a set of rings. She even gave us extremely helpful advice for alterations on wedding outfits and recommended us to some amazing suppliers for our wedding just through conversation...she didn't need to do that but was happily engaging with us as an excited couple about to be wed.Terri was so attentive of all our needs and I never dreamed we would have had this type of service from a jeweler! Can't wait to make my next purchase and be her customer again. Thanks so much!
September 2023 by John Willams
Lorraine @ H samuel hempstead valley.Shown us aray of wedding rings and great service with a smileAnd looking 4ward see them soonFrom john&brett chatham.
June 2023 by Sara Young
Hayley at Hempstead Valley served myself and my mum today. My mum is partially sighted and cannot wear a watch on her wrist due to arthritis. Hayley went above and beyond to help and found the perfect item which made my mums day. It hangs perfectly off my mums Andre Rieu lanyard.
June 2023 by kevin Kevin
I feel let down, as I was told by the shop staff that to utilise a coupon code I had I would have to purchase the item online and have it delivered etc and not interact with the shop, but instead only online. I then purchased the watch in question.While waiting for the strap to be adjusted I went online and realised I could have in fact purchased using the website and collected in store. This essentially cost me £25. The staff were not helpful when I notified themof this. Their lack of knowledge and training ended up costing me
May 2023 by Selo Yatman
Best customer service I?ve received, bought something from Ernest jones which broke and they didn?t want to help, they didn?t even care but at H Samuel they fixed the issue straight away. Many thanks to Dora and Hayley, will be going to this store for any jewellery from now on
May 2023 by K O
What a beautiful reception, Kaz was very helpful in finding my selection although pictures online differ from actual stock
April 2023 by Rachel Ellinor
Such a lovely experience! All the ladies in store are all so friendly and welcoming, especially Terri who goes above and beyond, and no question is too much! Thank you H Samuel Hemsptead Valley!
April 2023 by Anne Meader
I'd not visited this store in quite a while and was very impressed with the varied jewellery to choose from, and varied prices as well. I was greeted with a friendly welcome straight away and Dora showed me some ideas which I went on to purchase. Dora and her colleague were really nice to chat to, professional, service was personal and I felt like I'd really been looked after, I only bought earrings but hey are beautiful!! Thank you Dora & Team, Anne and my son, Adam.
April 2023 by Rachel Sweatman
Such a lovely experience! All the ladies in store are all so friendly and welcoming, especially Terri who goes above and beyond, and no question is too much! Thank you H Samuel Hemsptead Valley!
March 2023 by Jessica Cookman
Dora was amazing at helping me and my partner choose our wedding rings in store today. With just 7 weeks to go, she helped us find something we loved and would be ready for our big day. Thank you Dora!
February 2023 by Susan Clout
Friendly helpful staff. Good choice of jewellery.
January 2023 by Alec Ricketts
The price of Gold these days.Very prompt service, advice given and taken, a very pleasant but expensive experience.
