November 2023 by Valerie Kirk
What a great experience in Furniture village today... Bought a new bed.. Wonderful salesman Gino... Sooo helpful... Knew his stuff... Couldn't do enough for us! Five stars Gino! ?
November 2023 by Victoria Holloway
Very helpful friendly staff who were able to accommodate our needs and Andy Rose managed to secure us a good deal on our sofa.Update: part of our order was reduced in the sale before delivery. The reduction in price was made without any problems at all.
November 2023 by Sophie Burrill
Went in to purchase some bedroom furniture due to moving house. Tom was really helpful and patient with us. He kept in contact with us throughout the process updating us on costs and possible delivery dates. Friendly service with no pressure and couldn?t have done more to help us.
November 2023 by Adrian Dinita
AVOID THEM AT ALL COST!!!I bought a dinning table with 6 chairs for £2400 and after almost 2 years the frame on the chairs started to rust,so badly that the carper in the dining room got stains from it. How in the world is that possible????, unless they made from cheap poor quality metal. The £1200 sofa also started bits of rust on the metallic frame on the inside.A £60 coffee for over 5 years which I bought it from Waifair hasn't got any rust but buying from furniture village was my biggest mistake. Hopefully I know how they are now so I won't by anything from them in the future!!!Please save your money and buy from the competition!!!
October 2023 by Karen Logue
We had a very pleasant experience with Alif he was very helpful and made us feel very welcome. He answered all our questions and nothing was to much trouble. Checking if we wanted tea or coffee leaving us to discuss things then going back to him nice not to have a pushy sales person.
October 2023 by Em Conroy
Clive was a very friendly and helpful guy. Great advice and really patient when we had lots of questions and were undecided on what to buy. A true gentleman and not pushing for a sale. More focused on making sure we were happy! Thank you so much! Looking forward to receiving our new sofa, wardrobe, drawers and new bed ?
October 2023 by Pick-A-Posy
We visited Furniture Village over the weekend. Purchased a mattress and bed frame. Our sales consultant Tom was so helpful and very knowledgeable about all mattresses. His customer service was excellent absolutely brillant! Would highly recommend furniture village and the sales consultant Tom. Thank you!
October 2023 by Tope Sanni
Went in to look for Sofas for my new house last weekend and Alif walked up to me to help out. He was patient, gave outstanding service, knowledgeable and very friendly. I spent 2 hours in the store trying to make up my mind and he was by my side all through answering questions and giving suggestions where needed. I made an error with my sofa size, had to go in again the next day and immediately he saw me he gave the most welcoming smile and ready to help all again. Thanks so much for all your help Alif, can?t wait to get my dream sofa ?
September 2023 by Rosaline Banfield
Clive Hollis was very attentive, gave lots of advice on the settee and armchair we ordered. Very happy with the service we got. We knew what we wanted as we had brought a settee previously and was just matching up with the rest of the suite as we were very happy with it. Our first order was delivered within 9 weeks so gave us time to try out the settee before buying the rest. We bought a power recliner ( didn?t know they existed until we went to the store, thought it was manual or electric only ). It was a very hot day and Clive gave us plenty of coffee and cookies.
September 2023 by Helen Harrison
Kami looked after us and we were not rushed into making a decision. He explained everything to us and advised which sofa was the best for us. Great shopping experience.
September 2023 by martin mathew
Awful experience. My wife ordered a super king mattress and opted for finance. It went for referral (Not approved straight away). Finance got declined yesterday. Went to the shop today, and I'm told the factory started making the bed, and she needs to pay a 25% penalty if it is cancelled. I'm unsure why they sent this order to the manufacturer during the finance approval process.I had no choice but to order the bed in my name. I wanted to change the mattress to another company. Because of them sending the order for making before the finance approval, I'm trapped.
September 2023 by Gary McLeod
Clive Hollis was very helpful and professional ,during our visit at Furniture Village Gillingham. He made the ordering process very easy and he accommodated us to fulfill our order.Highly recommended to visit the showroom Showroom.Gary McLeod
September 2023 by Joanne Percival
Friendly & knowledgeable team at Gillingham branch. Tom Rich provided me with excellent customer service & product information during my purchase of mattress & sofas.
September 2023 by Jag Sandhu
We received excellent service from the start of our journey looking for new furniture to the end process. My parents were extremely happy as Kami went the extra mile to help them understand everything.We would highly recommend speaking to Kami. His customer service skills are excellent!Thank you for all your help Kami!
August 2023 by maur sakalli
Mr Hollis, the salesman, approached us in a friendly manner, answered our questions thoroughly and was polite throughout. He was thorough in his knowledge of the suite, was not pushy and as a result of his manner and professionalism we bought the affore said items. Highly recommend store and sales person.