August 2025 by David Price
Got a double Espresso which was clearly the size of a single. Was told it was definitely a double so the only logic is they are short changing customers
June 2025 by Aysha T. M
Subject: Complaint: Incorrect Drink and Poor Customer Service at Starbucks 0765 Welcome Break M1 London
Dear Starbucks Customer Service,
I hope this message finds you well. I am writing to formally express my dissatisfaction with a recent experience at your Starbucks store located at Welcome Break M1 London (Store Number 0765).
On my visit on 1st June 2025, I ordered an iced latte, as I regularly do at various Starbucks locations. However, the drink I received was simply a regular latte filled with ice and water, not the standard iced latte I am accustomed to. I politely returned to the counter and explained this to the barista. They remade the drink, but unfortunately, it was the same as before.
Despite my efforts to calmly explain that this was not how iced lattes are typically made at Starbucks, a staff member named Hina, who had not made the drink but was present at the counter, responded with rudeness and dismissiveness. She insisted that they are well-trained and that the drink was correct, ignoring my polite explanation as a regular customer who frequents various Starbucks stores.
I am disappointed by both the quality of the product and the lack of professional and courteous customer service during this visit. I would appreciate it if this incident could be looked into and addressed appropriately. Furthermore, I would like to know what steps Starbucks will take to ensure that customers consistently receive correct drinks and respectful service at this location.
Thank you for your time and attention to this matter.
Date of Visit: 1st June 2025
May 2025 by Ali Tekce
The Hungarian girl is amazing, happy with service
April 2025 by Fotios Panagiotopoulos
Nice and helpful staff, always coming back here
April 2025 by John Costello
My favourite Starbucks to visit.
Maria is warm & friendly and always greets with a huge smile and welcome.
Bridget is also always helpful and ensures things are running smoothly and that customers are kept happy!
Overall always look forward to getting my coffee from here and the staff make it for sure!
March 2025 by Adam Rubins
Team are great and service is wonderful
March 2025 by Chiara Dessena
Fantastic, Great service been customer for 1 year, been very welcoming and also get my order right.
Timely service!! Tommy
March 2025 by Phin Adams
Great service tasty food
February 2025 by Marianna Soltan
I love the area,the team always very good and friendly and the management also super good there deserve more then 5 star :)
February 2025 by Mada Nageb
Fantastic service great stuff very friendly.
Well done?
February 2025 by Adam Webb
I asked for a Blonde, 4 shot, large, dry cappuccino. I got exactly this. The lady made the coffee to perfection. Thanks!
February 2025 by Greg Legate
Used to be ok but the staff have all changed recently and they are not as friendly, not as efficient, and some of the food isn't heated properly.
I had a breakfast sandwich and gave up after a few bites because it was stone cold.
January 2025 by Simon Fulton
Arrived at 6, on my way to work. 'Do you open at 6?' 'Yes', the reply. However, they won't serve you till 0610 because it's a Sunday and they come by bus. I there, they're there, the coffee is there. Useless customer service!
December 2024 by Cem
If you like your coffee don't buy from here. There is a Starbucks machine in WHSmith which is 100 times better then here.
October 2024 by Matthew Masters
Ordered yesterday, 7th Oct, an espresso and a flat white. Both undrinkable. Burnt bitter taste. Large queue and couldn't be bothered to wait to complain so checked them in the bin. Staff training needed to not overheat the beans!!
