January 2024 by J'net Stapleton
Hubby and went together. We booked online in advance. Our appointments were for 3.20pm and 3.50pm. We arrived slightly early and were seen to very quickly and advised where to wait. We were seen quite promptly, and on time.Our testing specialist was called Harry. He seemed very young, but was extremely personable and kind, and definitely knew what he was doing. I was so pleased.Every employee I saw was well-dressed and looked happy to be there. The various team members worked well together, and lead us to meet with the person we were to see next. 5 ?????s!
January 2024 by Trish Casey-Green
My visit on 2 January: Alistair the optometrist was excellent, took his time and knew his stuff and an absolute joy in terms of knowledge, and advice. Please pass that on. I had to have another test at the request of a hospital doctor. However, the MO of Specsavers these days is not brilliant customer service in terms of repair or replacement of glasses when it's clear they aren't up to the standard expected. One of my last pairs was repaired 5 times and finally had to be recut to fit the frame. So I was without this second pair (six months old but repaired before that date) Would it not have been more cost (and customer) effective for the branch to say "These aren't a good fit...go choose another pair at no cost to yourself". I was *very* disappointed in that occasion in late November 2023.
January 2024 by George Keen
Had a recent eye test in Folkestone, received my glasses which I find perfect. My old reading glasses broke at Christmas and were replaced immidiately by the store. Many thanks to Folkestone Specsavers, really can't see without them.
December 2023 by Eugene Kuti
Excellent opticians, professional without the formality, a credit to the brand
December 2023 by James Kelleher
Great service and very welcoming and very helpful with no pressure on buying on the day . Thank you to all the staff at specsavers Folkestone kent
December 2023 by Lisa Sharp
Very helpful, inviting, and professional support. Also, take in old glasses for up cycling. Easy access on the ground floor but will have to use car parks around the town (Asdas is the closest).
December 2023 by Hilary Roberts
Very bad service excessively long waiting times. No apologies no good customer care particularly by one female optician. Will not be going to Bouverie Specsavers again.
December 2023 by james yeung
I took my mother in law to Specsavers Folkestone for a NHS referred eye appointment. Service was excellent. Especially Anjalee and Jenna. Very helpful, professional and friendly. Highly recommended.
November 2023 by paul weller
Great products and professional staff in a very relaxed atmosphere
October 2023 by Rose Vidovix-Unsworth
October 2023Absolutely great service.Staff treats you like a valued individual. They are kind and friendly but at the same time gives you space to choose and make your own decisions.Love Specsavers
October 2023 by Hannah W
Great, friendly knowledgeable opticians. Never had a bad experience.
October 2023 by Olivia Sougy
A very friendly and welcoming place and exemplary customer service, second to none. Had my first eye test today and as always a little anxious something could be wrong. Both Gabby and Alistair immediately put me at ease and empathetically listened to my concerns, whilst gently and efficiently carrying out thorough eye tests, clearly explaining everything in detail. Thank you very much. ?
October 2023 by Alex Shakespeare
Excellent and efficient - wish all medical services were like this. The optician appeared genuinely concerned for my eye health.
October 2023 by Rachael Pidgeon
Heidi was the assistant that helped and I was very pleased with the amount of help she gave me and she was very polite
October 2023 by John Linkin
A very comprehensive set of tests from an optometrist who was totally on the ball and extremely caring.
