April 2025 by Abid Rahman
Staff members (Folkestone Branch) are welcoming and very helpful but unfortunately you have to wait long in the queue for counter service where most of time only one counter open! Improvement needed..
February 2025 by Liam Christie MLIBF
Wouldn?t help me prove to the government that my Marriage certificate was genuine, even though it states that can perform this function on Gov website. No wonder why branches are closing down.
November 2024 by Patrick Steel
100% the best bank I have ever been in. The staff are always so helpful. They greet you with a smile, and a can do attitude that is rare these day.
November 2024 by CHRIS BRESS
Very poor customer service
August 2024 by Shaun
Lloyds bank is very good. I recently went into the Folkestone branch recently and opened a bank account. I have learning difficulties. I was helped by a very nice, caring and understanding young lady by the name of Leanne. She was patient and kind and efficient. She did everything for me and opening my new current account was a great experience. Thank you.
February 2024 by J'net Stapleton
Always pleased with our interactions and service given us by the banking officers here. Very knowledgeable and always totally helpful with sorting our financial needs. Shaun and Emma are radiant stars!
October 2023 by John Linkin
Great helpful, friendly service.
April 2023 by Angela Street (Angela)
Have been banking hear for years no problems with anything very helpful
February 2023 by Alan Wrotchford
Always very friendly and helpful
November 2022 by Axelle Dieu
Really good customer service, helpful and professional staff
August 2022 by Anthony Cheek
Don't bank with Lloyds. Last night they opened an account for then today they decided to close my account. The company name to me is called lyings bank. The company like to make their customers unhappy ?
June 2022 by Theresa Hobbs
Absolutely shocking. A visit to Folkestone Branch. 5 phone calls later and all I want to do is set up a Standing Order. Still not resolved
June 2022 by Waleed Al-Amin
Friendly lots of staff
October 2020 by Shelley Cooper
The low rating is not aimed at the staff.. but actually Lloyds Bank in general.My partner banks with Lloyds and as he work's all week I go to the bank for him to put money in to cover bills.. mortgage.. etc.However I can no longer pay money in for him over the counter with his card which OK is fair enough.. but I'm paying money in.. not trying to with draw any money. So we ordered a paying in book.. which I was able to use for a few weeks to again pay money in... at top of slip it says paid in by... so I add my name! No can't even do that now!!! I was told I could be money laundering!!!! No I'm simply putting money in to cover bills.. mortgage.. etc which you have proof of if you look into account! So please tell me what the difference is when I go to paying in machine.. put card in put money in... which I can do! Unless machine is out of order! Which it is most of time.. hence why I found out I can no longer pay money in over counter with paying in book.. so now I go to Natwest put money in.. then transfer money over!!! I told the staff at Natwest what happened in Lloyds and they couldn't understand why I can't use paying in book either...
September 2020 by paola pareglio
Simply unbelievable that employees here don't know or they are no able to explain (which is even worse!) their own most basic bank's T&Cs and direct you straight away on to one of their 0345 numbers. Sort it out myself at the end using the website...but avoid to go there to ask ANY SIMPLE info.
