July 2025 by Andy Wright
Good point -
The gent that saw us into the hotel reception was great.
Bad points -
Rooms are terrible. They?re noisy and fall of heavy wear and damage. The neighbouring rooms were arguing and you could hear everything! The fact that the staff didn?t tell anyone to keep the noise down was crazy! The radiator had years of dust buildup - the bath tap was constantly leaking and dripping and the dust buildup everywhere else in the room was disgusting.
The rooftop smoking area is literally a ?roof top? with some old fence around it and is all falling apart.
We popped down the pub under the hotel and was served by some woman that didn?t have a clue what she was doing behind the bar. We asked for a double spiced rum and Coke and she served us southern comfort and she gave me 4 shots instead of 2 making my drink unbearable to consume.
Once we were served our drinks, we went and sat on the benches outside when we was approached by some guy that was clearly on drugs telling us about how he had just got out of prison and he was asking for a lot of our business and despite us showing no interest in the conversation he persisted to keep praying into our life?s. It did seem like he was just digging. After that, the bar decided to start blasting music despite only having 4 people in there.
Once we finish our terrible drinks and got rid of the guy we retreated back to our crappy room. But despite being in our room, we could still hear the music blasting from the bar and at that point there was only 3 people in there including the barmaid.
I would love to know when this place has a health and safety inspection because I guarantee it won?t pass!
The hotel needs a lot of work done to it and the bar staff needs speaking to regarding their service.
For the price you pay to stay here you might as well put £10 - £20 more in and go somewhere much better.
June 2025 by Mark Osborne
Ideally located to get anywhere on the island and a spa in case the weather is not on your side !
Shame we were above the bar on karaoke night when the place was not full.
Cleanliness was an issue along with the overused beds I was concerned I might get a spring Snap or worse. Definitely a place to wear flipflops around the bedroom and shower room..
Could be really nice but won't be going back as other guests said could be really nice but won't be rushing back - can't comment on the food as we abstained.
May 2025 by Bradley McCarthy
Nice place for a night or two decent rooms good gym and food
February 2025 by Barry Ward
Dreadful food and staff service is non existent. The drinks are over priced. I would not go back
October 2024 by tracie waller
THIS IS A DIRTY HOTEL.
Bleach water doesn't make it clean.
Do not waste your money.
This hotel is nasty and dirty, and the food was awful. And the staff and their service were even worse.
The hotel needs to shut down and be rebuilt.
Spa , jacuzzi is not working.
We didn't even get the pass we asked for. And people who did had to get staff to let them in.
We walked around, but we were told that these had been broken for the past few days before we booked, but we were not informed of this.
Before our arrival.
No one told us about this at the time of booking or afterwards.
We were still under the impression from the website booking.com that this was a spa hotel.
How very disappointing. And misleading totally.
The room was dirty, the receptionist said l can only leave a message for the manager when we complained. No one spoke with us. And it was too late to book anywhere else. the sink in the bathroom was broken and glued back together. Rusty bin, dirty shower, water only dribbled out. There was no water pressure, there was dirty floors, cobwebs, and hair of all sorts on the floors. The carpets in the bedroom had loads of stains. Bed base was all torn and stained.
The kettle had loads of limescale in it.
But when we boiled it and poured the water out, the limescale kept coming out every time. So we couldn't even have a cup of tea.
There was a flashing pedestrian light outside that came through the curtains. So, sleep was not an option.
This was the worst hotel I have ever stayed in.
I don't recommend any food.
And the coffee was cold.
We had to get our own cutlery as none of them were on the table.
September 2024 by Stephen Bushby
Clean & tidy,helpful staff & handy have a restaurant
August 2024 by Mekhi Johnson
Not great but if your staying there it is okay
May 2024 by Mads Peter Trans
Cozy pup, harry dog ??just as much life, but the maid is fantastic and service is really good. The rooms are good in the English way.Always nice to meet a Kent place full of memories.
May 2024 by Stephen Blackwell
The staff are very friendly and the place is ok , the room was comfortable and a good size. The staff can be hard to find but found them. The food was nice with a bit of wait but I was in no rush so suited me.
May 2024 by John William Gillett
Had meal excellent did not stay at hotel just meal
May 2024 by maidstone10
Thank you to the lovely staff for your hospitality. We went as a group of 10 today and thoroughly recommend it. The food was EXCELLENT!
September 2023 by 737abbic
Absolutely loved it here!! Wonderful staff and service we stayed here for my partners 40th and had a absolute ball the staff are lovely! The rooms were clean and spotless hospitality was spot on! Belter jukebox
September 2023 by staffpj
I would not send my worst enemy here. (1) despite online description there is NO restaurant, extremely noisy neighbourhood and the guest in another room have the tv so loud, rude. Mine does not work. Truthfully if I could find elsewhere and afford it I would leave now. I hate staying in hotels. Nothing but very bad experiences.
August 2023 by 469jonasr
We have booked 2 nights to attend a wedding at The Ferry House. Our experience has been so bad that we decided to drive back in the middle of the night after the wedding, rather than staying another night at this place. As many others have commented here, this has been the worst hotel we have stayed in. The cleaning standard, quality of the rooms and breakfast is all far from good but can be argued about and is not the main point of our frustration. The hotel is misrepresenting what they are selling. We have booked a room that was described to be ~40 square meters, containing a sofa and an extra large double bed. The room was tiny, there was no sofa and the bed was ~1.20m wide (see attached pictures) - not even wide enough to fit the two pillows. The two of us just about fit into the bed but any time one of us turned around at night, an arm or leg fell out and woke us up. Right after entering the room, we asked at reception if there was another one available to change into but were told the hotel was fully booked, even though there were just 3 cars in the car park (including ours and already after 9pm) and the public transport to the hotel is less than ideal. We believe the only reason this hotel is still running is the proximity to the very good wedding venue. Please don't repeat our mistake and opt for a longer drive or taxi ride to a different hotel after the wedding party.
August 2023 by Peter Forth
I stayed at the named place for one night and I am so glad it was only one night !!! I was bitten several times on my body by some form of creature living in the same property! The room was a shambles ! The carpet looked like it had never seen a hoover in its life ! The decor was shameful as there were dirt marks on walls and where they had done DIY jobs they hadn't been painted over. It was meant to be bed and breakfast as that's what I paid for, I asked what time it would be open and they said 7:30. So I asked if they could open earlier the night before for breakfast and they said yes at 7:00 am. When I came down the next morning for breakfast in the eating area no one was to be found and it was all locked up. So I had to go outside and sit in my car in the carpark until they opened up at 7:10 am. When I spoke to the gentleman regarding my breakfast (not the same one as the night before). He told me that breakfast would be served at 7:30 ! To which I explained my situation about coming down earlier. The gentleman said I could wait in the restaurant ( if that's what you could call it) for my cooked breakfast. While waiting one of the gentlemen I spoke to the night before had come in and I asked him why had this not been passed on ? He looked at me and said he did but nothing they could do now as they didn't even have the kitchen open or cookers on !!! He said he would get cereal out and bread for me. While I was making toast I saw ants crawling all over the food, jams, butters etc which were stored underneath the tables. At this point my appetite had disappeared and I left. I was devastated as I love my food and left hungry. I will never ever stay or waste my money on this place again. My advice is get some new management and spend £50k on getting it refurbished if not then bulldoze it down.
