February 2024 by evalyn catalig
While the hotel was decent, our hearts were captured by the incredible coastal vibes. The location couldn't have been more perfect.
December 2023 by Alan mc naughton
Great hotel friendly and helpful staff A+++++++
October 2023 by Susan
I have stayed in a nicer hotel in deal for £50 less, I paid £130 sea view expecting it to be better than your average B&B. Very dissapointed, broken wardrobe, grubby looking room, although beds were clean and comfy, could not get a lovely sea view because the secondary double glazing was filthy, no bar, no breakfast, self check in and out. Looks nothing like the photos on the website, maybe looked like that 10 years ago. Felt a bit like a hostel...not good...really pissed I paid £130, so not worth the price £75 would have been more justified. I'll stick to the average priced there in the future...felt I had been ripped off.Just spoke to Hotel after their reply, they also called me, but unfortunately there was no justification on the £130 cost, although was told they would have moved us if we had said at the time. We stayed in room 3 which was not worth the price. I have looked on the web at the Royal Hotel where I have stayed previously and this time of year it is coming up at £150 including breakfast, reception and clean windows, set right on the beach. Sorry is not a good enough response for what i paid. Looked at other standard priced Hotels including breakfast and reception where I have also stayed before with seaview, it was lovely...£83 per night. Was told by the clarendon that £130 was the going rate for a standard seaview in that location.... mmm we didn't get the seaview or a decent standard room..... sorry not justified. Will not be staying again or recommending. I have noticed another bad review regarding room 3, maybe sort it out or charge its worth?. ?
October 2023 by daphne stevens
Very helpful receptionist. Lovely suite of bedroom, lounge and modern shower room. No breakfast or bar on site though there was a kettle with tea and coffee.Nearby activities: Good location right on seafront near pier.
September 2023 by keithsM1166MK
The Goodwin suite is spacious and was very clean. Great sea view with with modern shower and separate bath in bedroom. Great value. Complementary bottled water and milk sachets orovided in fridge. Will be back.
September 2023 by R1ojp
Great location with easy paid cheap parking. Be aware of self check in so check your emails and messages. A lot of stairs to my room but cannot fault at all, big room with a Sea view in a great little town that?s very clean with plenty of pubs. Highly recommend
September 2023 by stevenwatson1234
We booked B&B but found out at the last minute they don?t do any food. Claimed paid for parking but we were the payers showed picture of bar on website there isn?t one. Jade the receptionist was lovely and very helpful the room was air conditioned and very clean. But everything- furniture, decorations looked very tired hallways and passages showing scuff marks aplenty. A good stay but I?d find it difficult to recommend
September 2023 by Janine Harris
Goodwin roomMassive room with fabulous view floor to ceiling windows. Beautiful decor roll top bath lovely bathroom with walk in shower. Sitting area in front of fireplace. Great position, staff very helpful.Just one critique there had obviously been something splashed on the chimney wall and with the wall being grey showed up badly which was a shame because the decor was stunning. Would definitely stay again
September 2023 by Alisha Maltby
We came here recently and stayed in the family suite on the top floor. The views were amazing, and we were supplied with everything we needed. The room came with tea, coffee, sugar, milk, and bottled water. It also had a fridge, iron, and ironing board, which not many places supply now, but they definitely came in handy.The beds were the comfiest beds I've slept in in a while! I definitely miss the big double bed.The room was really well presented and everything was clean, the only downfall was it was obvious certain places hadn't been cleaned as we found a dirty dummy at the side of the bed when plugging our charger in, and spiders ?I would definitely stay again, though. I thought it was a fabulous place in a great location with really friendly staff ?
August 2023 by C4922EKtracym
My son and his family live in Deal, so we have stayed at this hotel on several occasions in the past without any problems. It is pretty basic, but clean and conveniently located. However on this occasion, we were not aware that the hotel is now an unmanned hotel ( after 5pm ). We were having a meal in a hotel opposite yours when my partner came into The Clarendon to check in. On arrival there was no-one present ( approx 5.30-6pm ), so we left without being able to check in. I then checked my emails to see that I had been sent a code to get into the room, which we decided to use as a check in later that evening. At around 11pm we got a taxi from my sons house to the hotel and used the code to get into the hotel, we got into the hotel ok. However, we could not get into the room and tried several times. We then tried to call the out of hours number, to which it just went onto voicemail, to which we left an urgent message for the hotel to contact us. We then checked the hotel to see if anyone was around to help, which they wasn?t. Luckily we were able to get another taxi back to my sons house, but had to spend the night on his floor! We are understandably very upset and angry that we had to do this. If you are running a mainly unmanned hotel, you NEED to be available by phone in case there is a problem, which you wasn?t. I have had an issue with another, hotel with a code system I couldn?t get into the room with, but they answered the phone 24/7 so got in my room ok. If you are running an ummanned hotel, you need to be available by phone if there is a problem, which you wasn?t. I have since contacted you directly plus B.com and no refund still. I will now pursue this through my bank as a chargback services not supplied. I run my own business, so am fully aware of how a bad review can affect a business. Because of that, I will always deal with unsatisfied customer?s promptly, sadly you thought by ignoring me I would disappear. This incident totally unacceptable for a hotel to do, we could have been left out on the streets if we hadn?t been able to get a taxi that night back to my sons house to sleep on his floor! We will definitely never return to this hotel again, as there new set up is a joke with no accountability when a problem.
August 2023 by Sue Bierton
Lovely hotel we got upgraded to a sea view room the staff were fantastic the hotel and room was spotless we will definitely be staying there again. Thank you to all the managers and staff
August 2023 by Louwig
I had three nights here. I had an attic room so lots of very narrow stairs, even a step into the bathroom. The room was big and quiet with a lovely bay seat and fantastic view with air conditioning. I wish the owner/manager would sleep in each room to know what is needed. There were cobwebs in the bedside lights, the bracket that holds the shower hose moves and is too low. There needs to be another higher. And the major issue I had was the dirty marks on the sloped roof above the bed where other guests heads had clearly been. I showed Orla in the office thinking she?d have someone up straight away to clean it but no. I hope it gets done before the next guest.
July 2023 by Henry Gayfer (Harry)
A decent hotel for the price I paid. The room I stayed in was clean and had a decent sized bathroom with a bath not just a shower and also strong air-conditioning which was very much appreciated in middle of July. Room had thin halls so could hear whenever someone passed. No breakfast at hotel and it's also self-check in with a code to get in and out of room so be aware if you are not so good with tech.
July 2023 by Clare Fillery
Nice place to stay. A lot of steps within the hotel so be prepared. Very clean and nice to have a fridge in the room. You get a room code for entry but please note you also have to push stars and/or # to get the door released so ask. Check in online was okay but you also check out online which I didn't do as I was unable to work out how and where to do this. That said I would certainly stay here again as it's a good location and the price is very reasonable.
July 2023 by James Smith
We had a lovely stay at the Clarendon. The room has recently been renovated and was stunning and at a reasonable price. We had the suite which was under £100 for the night and highly worth booking. Two small bottles of prosecco made our stay even better. We had an issue with the lock and the hotel staff did everything possible to help and even gave us a partial refund due to the issue.
