November 2023 by Ahmet Yilmaz
I have purchased a custom suit. I had a great experience, all thanks to Kev. He was really helpful and patient. Just waiting for the final product now really excited:)
October 2023 by Eric Hinves
Got all our orders wrong jackets missing trousers wrong sizes staff did not know what they were doing no appolagy no compo given had to have oversize trousers for wedding very uncomfortable discussing service would not go there again plus they had 3 months and 2 fittings one of the fittings 3 days before we had to collect everything ad all was correct. How in earth did they loss jackets and trousers from 4 suits in such a short time.
September 2023 by riccardo scorta
Had to buy a suit for my sister's wedding and I needed help to find the perfect one. I cannot be grateful enough for Lawrence, he has been absolutely amazing from start to finish. Incredible customer service and very professional advice as well. Will definitely be back not only for the quality of the suit, but also for Lawrence!
August 2023 by Sahil Govindia
I bought a suit and shirt for my wedding here and the customer service was exceptional. Matt and Kia were super friendly, highly knowledgeable and patient to make sure I got the perfect outfit. One of the best experiences I have had in a store 10/10. Thank you both for helping to make the big day very special.
August 2023 by George Liney
Extremely poor customer service. refused to return faulty item even after providing proof of purchase
August 2023 by Chris Allen
Called in to purchase three suits for my daughter's wedding. We found what we wanted but the member of staff we asked about trying a certain size was unhelpful and made no effort in assisting us.
July 2023 by Ashok Patel
Placed order for suits for my sons wedding. Had problems getting the suits and eventually they found them in a holding area waiting to be returned as we had not been in to pick them up for over 4 weeks. This is the only problem with their policy, considering we paid for the suits when order was placed and they should have waited for customer to pick up contact customer for status before returning.Hence 3 star.
June 2023 by Mark Owusu
Just wanted to say a massive thank you to Lawrence. He was absolutely fantastic, helped measure me up and select the perfect suit for my upcoming Wedding. Very patient and customer service was excellent. Thank you so much an absolute credit to the store.
April 2023 by Raj Khaira
Fantastic bespoke service with a very trendy range of suits.Ria was fabulous with her attention to detail and sound advice.
April 2023 by Alec Yau
Visited the store yesterday and was served by Lawrence. The experience yesterday might just be the best example of customer service I have ever had the pleasure of experiencing! Really top class from Lawrence.I must?ve been in the store for at least 2 hours but Lawrence was very patient with me ensuring everything fit and was the right size and colour. Trousers I wanted weren?t in stock but he kindly ordered them to be posted to my house.Came here looking for 1 suit, left with 3! Happy customer, will return again.
March 2023 by claire hayes
My partner rarely wears formal clothes and is a well-built guy, so has struggled in the past to find suits and shirts that fit properly. He needed to hire a tux for a black tie event, so was massively outside his comfort zone. Megan was super helpful, friendly and knowledgable and the whole experience was very straightforward and stress-free. She talked us through all the options, gave good recommendations and made him feel really at ease. We came away having booked everything he needed in less than an hour! I can?t wait to see him in his glad rags.
March 2023 by Last Adventurer
Really super staff and store . I was a lone,male, shopper (recipe for disaster!) but I was so well-looked after by two of the ladies in the store (one with long black and glasses and the other in a green shirt with her hair up) Should have asked for names but it was all a rush. They could not have been more helpful or supportive and I got a great suit! Thank you to you both!
March 2023 by Catherine Stuart
Went into store to ask about wedding suits, the guy we were speaking to was helpful. However halfway through our conversation we were interrupted by a bald man who worked there and took away the man helping us. We just stood there very confused as there was so apology or explanation so ended up just walking out. Wouldn?t recommend at all and the bald gentleman needs some training on how to deal with clients.
January 2023 by Steve Halsey
I was very disappointed to learn Hawes and Curtis has closed down, but pleasantly surprised to have found a nice suit here instead.2 very friendly and helpful sales assistants patiently assisted me with trying on 3 different suits before I settled on one I liked. I didn't catch their names, but would like to extend my thanks to the ladies working in the morning on the 12th of January 2023.
January 2023 by Nick P
Went here for a hire sizing. Total waste of time from start to finish. Despite booking a slot, the guy working didn't know what we were doing or why we would be there. My party of 4 shared a single changing room because another group had reserved the other 5. He took the wrong measurements and constantly gave us ill-fitting jackets, waistcoats and trousers. I don't think it was on purpose but the staff didn't seem to know how to measure anyone. Shame to waste the petrol driving to Bluewater only to leave with as little Information as we came with.
