January 2024 by Liam Hudson
We had a very long and protracted experience with selling our property. We originally tried using some of the larger firms even though Paul came and gave us a valuation at the time of us first putting up the property. After not getting an offer over 16 weeks from well known high street firms we appointed Local Agent to sell our property. The property sold with within a week of being with them. Unfortunately we had a lot of issues with buyers and it wasn?t until our 4th buyer before we were able to move forward. Throughout the process, including the day of completion, Paul and Magdalena acted exceptionally and professionally and really assisted us through the process. Based on the experiance we had, we won?t be moving again for a very very long time but when we do, I shall be using Local Agent without fail.
January 2024 by Gabriela Kresá?ová
we had view of one apartment with Paul, we confirmed that we are interested, we liked the apartment... he said that he would contact us in 2 days and he did not respond either by email or by phone without any reason or respond from landlord ????respond: yes, but if landlord found someone else, you should contact us that we know confirmation and continue in looking.. anyway thank you for your time
August 2023 by Glenis Masters
I cannot rate Paul and Lorraine highly enough they were so patient with us (I'm sure we were their most demanding/annoying clients). They always responded promptly to any enquiries and always put our minds at ease. Thank you so much for all your help with the sale of our dad's house.
October 2022 by Girma Mergia
I used Local Agent to buy a house and the service has been excellent from start to finish. Paul is a very helpful and experienced person. I would highly recommend this company if you are looking to buy or sell a house. Thanks again Paul?!
October 2022 by Kate Davies
Found a property being sold by this agent on Zoopla that I loved so much that on the day it was advertised I both called and left a voicemail, and emailed. Finally got hold of them 2 days later to be told all viewings for this property were booked up on the day advertised (the day I tried to contact them), and when I explained that I hadn't heard back that say, was told that I couldn't have (I have the confirmation!) And that he 'couldn't possibly comment on that'. Appalled. Finding a property in a seller's market is stressful enough, but unprofessional and poor customer service just makes it so much worse.
October 2022 by Kim Farrimond
We had the pleasure of dealing with Jeff. Jeff was so accommodating and worked exceptionally hard to get us under offer within 5 days of being on the market! I would never use another estate agent again after having Jeff sell our home. He kept us up to date and we had lots of communication which made us feel relaxed leaving it in his hands!
October 2022 by Sam Baker
I have recently purchased a property through Local Agent and couldn't fault them at all. Lorraine in particular was always very helpful, from taking my initial call to book a viewing, all the way up until completion. 5 star service/experience.
October 2022 by Nishi Patel
We bought and sold through local agent . Was professional throughout the process, always easy to get hold of when ever we had issues . Wasn't the smoothest process when selling and buying a house but was made easy with the team at local agent! Cant thank then enough and i would highly recommend using them and i will in the future. Thanks local agent
October 2021 by Lil Messer
I highly recommend you DO NOT use Local Agent. I contacted them 5 times on my behalf and my partners for a property and had ZERO response from them. They say that they will have contacted you but if 2 people have filled out multiple forms and have called and have had no form of contact via phone or email they clearly have NOT contacted you. Very unhelpful and unwilling to try to sort anything out for you. Only contact them if you want to waste your time, get no house and be told you have been receiving calls from them when you haven?t. 10/10 USELESS!To your response:Thank you for your response. I understand that viewings go quickly and this is not my issue. My issue is that there was zero communication from your side, the only communication was based on me chasing you which is completely unacceptable. When I told your colleague on the phone I have not been contacted, he replied and said I definitely would have. I then repeated that myself and my partner have had absolutely no reply from yourselves, he then said that?s not possible, which is basically implying that myself and my partner are liars which is very unprofessional. I have never experienced anything so unprofessional from an estate agent in the past year that I have been looking for a house. I can definitely say that I will not be using Local Agent again and will definitely not recommend you to anyone. Thanks.
October 2021 by penny bowles
I am happy to say my experience of selling my house with Local Agent estate agency was entirely positive especially Jeff who was always on hand on the phone or bringing me paperwork to sign I would definitely recommend them wholeheartedly!!
October 2021 by Christopher Blumzon
Paul was a real partner in every aspect of our house selling journey at a very stressful time! Would recommend them to anybody
October 2021 by Peter Coombs
Our family has used LocalAgent.properties 3 times and always received the service we expected. The team are professional, proactive, reliable and friendly.
October 2021 by Sally Thompson
Jeff has helped me all the way to sell my house. Always on hand and helpful. I highly recommend them
October 2021 by Anisha Boughton
We recently relocated to Kent and Jeff was happy to do everything and more for us as we wasn't local to find out some information for ourselves. He was great with communicating and would always follow things up for me! We built a great rapport. Highly recommended.
October 2021 by Manjeet Singh Sawhney
I was very impressed with the service provided by LocalAgent compared to 3 other estate agencies that I had tried before to help me sell my home; one claimed to be the #1 agency in the area and the other 2 failed to arrange even a single viewing. Paul and his team at LocalAgent worked very hard and it was their persistence and determination that helped to generate a lot of viewings and ultimately led to the sale of my property above my asking price (compared to the #1 agency that wanted me to accept a lower offer so they could get their commission and add one more property to their completed sales roster). During the marketing period, LocalAgent monitored the online interest in my property and when the interest levels started decreasing, they suggested and made relevant changes to help increase the interest levels again. During the sale process, LocalAgent's support team and Paul have gone far beyond what one would expect from an estate agent. They worked really hard, constantly stayed in touch with solicitors, my buyer and the downward chain to ensure timely exchange of contracts and completion and ensuring things are progressing as it was a stressful time due to the stamp duty holiday deadline. I am very happy with LocalAgent and would highly recommend them and use them again if I am buying / selling in the future. Unlike a large or highly popular estate agency, LocalAgent cares and treats buyers / sellers like they are buying / selling themselves and therefore aim to get a positive outcome for both sides. It's been a pleasure and wish LocalAgent all the best in the future.
