January 2024 by Anna Olszewska
One of my favourite shops - but had not very nice experience today with one of the sales assistants at the first floor being such unhelpful made me feel very stressed and fortunately another member of staff a blond lady ( I think she is Manager) helped me and thank you so much for that .
January 2024 by _manlikeJay _
Good ambience. But the sale is not sale, I'm afraid... Everything is still so expensive.
January 2024 by Chris Who
Good place for clothes and cosmetics. Very well lit and good choice. Staff were helpful.Would be 4 stars if a clothes shop, but as a department store it lacked the wide range you would expect. John Lewis is less than a 5 minute walk away and is bigger and has more choice.
January 2024 by Paulfastbikes
Excellent store very happy with last visit, got the item I was looking for half price what a result
January 2024 by EJ M
Pleased to see there was still a House of Fraser's as my local closed but very limited sale options this year.
December 2023 by Phillip Smith
Pretty poor experience here today. Its 27th Dec and the place is dead. First impressions as you walk through the cosmetics is 'where's the staff' no customers either. The home area is tiny compared to the old Oxford Street store which I learnt yesterday has vanished. Same brands exist in other department stores (e.g John Lewis) and they are busy. Such a shame as HoF used to be a good destination. Come on guys sort it out please.
December 2023 by Beverley Larner
Great offers especially 2 for.......Staff very helpful but checkout is so very slow. Waited 30 minutes with just one person serving.
December 2023 by Jacqueline Thompson
There is a variety of products from home furniture to clothing. Cafe Nero is within this retail space and their coffee and food is of good quality.
December 2023 by Arcade Randomness
I dont get it... Feels dead and empty with disjointed offerings... Other department stores in same area are better)
December 2023 by Les Gurling
It's a great place to get some great bargains and food restaurants
December 2023 by Ashley Sinclair
Don?t buy online!,, total rip off, you pay for delivery, if you want to return a damaged item good luck. No phone numbers work. You phone the numbers and the numbers are wrong. Cannot get through to HO . There is nowhere to go, absolutely disgusting service will never shop there again ever. If a product is cheaper would rather pay more in another store than give them my money to HOF. THEY SHOULD BE TOTALLY ASHAMED .
December 2023 by Gregor Sleigh
A strange mix of repeated brands scattered throughout the large store. Very strange. Why have say 6+ Boss clothing areas and not try to merge areas together... same with other clothing brands. Seemed chaotic. Generally untidy offering and the store was run down.
December 2023 by Poppy Frost
The girls on Clarins are so lovely and always helpful! They go above and beyond every single time I visit their counter. Would recommend every time !!
December 2023 by Charlotte Montague
When I went in there for my daughters birthday she was just looking and they were just using rude behaviour especially at the clarins stall lady with blonde hair only wanted to be nice when I wanted to buy something would not recommend this to anyone going to the clarins stall
December 2023 by David Stoddart
Could not get service in the cosmetics section so gave up. However, enjoyed a pleasant break in the Caffe Nero on the ground floor.
