July 2025 by Jules Klaud
App and website say 20% for students and blue light in store but manager claims it?s only 10%, very sneaky and very rude.
July 2025 by Hello Everyone
What a vile name for a shop.
May 2025 by Ilhan Nurhakli
I wanted to highlight the outstanding customer service we received from Oluwafeyikemi. She was full of joy, incredibly enthusiastic, and brought such positive energy to our experience. It?s rare to see such genuine passion and attentiveness in the retail industry. Footasylum should be proud to have her on the team ? she?s a real asset!
December 2024 by SibySebastian Vadakkan
I had a very disappointing experience, particularly with a staff member named Ztenka, who was extremely rude. I purchased a jacket a week ago, but the zipper is faulty and won?t close properly. Despite the obvious issue, I was told it wasn?t the company?s responsibility. This place is a waste of time and money?definitely not recommended.
November 2024 by Izzy Read
so unhelpful and so rude.
November 2024 by Tony Blayney
Great service, greeted immediately upon entering the Store. Good work.
September 2024 by Harrison smith
The experience was very nice with the staff. However, I bought a pair of shoes and was told even if I wore them and didn?t like them I can get a refund. I went back an hour later as it hurt my foot, asked politely for a refund and then the manager found a rip underneath the sole. Iv worn them for not even a hour and there is no way I caused a rip, we asked her politely again as she was becoming more aggressive in her tone and had a fit saying that they can?t take them back. We brought back a shoe from the shelf same as the one I bought that also had the rip and then she started yelling she can?t take them back. ( she was very rude ) we asked once again and yet she was still rude when we was nice.
August 2024 by Jason Harding
Very busy and staff really don?t seem happy. But good products at okay prices
August 2024 by Nesim Rehman
My daughter bought a pair of trainers and when she brought them home, she'd been given the wrong colour. ( She should have checked I know). It took us a week to go back as we do not live locally only to be told that they couldn't exchange for the right colour because there was a mark on the back of the trainer (heel part). My girl explained that she hadn't worn them nor did she mark it so high up on the back but Aysha - the manager said she should have returned them sooner or called if there was a problem. So going in a week later with the bag, the box, the receipt and the tags still on the trainers is not sufficient enough!
Definitely won't be going there again.
March 2024 by Liam Hambrook
A young woman with glasses served me at the till and forgot to take my tag off and then I come back the next day and she stropped and physically slapped the bag around my face no one was compliant even the manager was unhelpful. Very disgraceful
February 2024 by Emma Styles
Staff very helpful
January 2024 by Agent Doppleganger
Rude staff unprofessional attitude when dealing with customers. When last display models only left and they were shop soiled no discount was offered. Have found other branches to be much better trained in customer service in comparison. Would recommend buying online if this store is your only choice.
October 2023 by Alex James
Darcy was amazing so polite and very helpful. Thanks for all your help Darcy :)
April 2023 by J James
I received absolutely shocking customer service here today, went on to JD where they were so much more helpful and friendly
April 2023 by jay S
Poorly run rude staff headoffice need to take care of this
