August 2023 by Ineen Choudhury
Poorest customer service I've had. Once the item has been bought, staff are unwilling to help, even after showing receipts.
July 2023 by K O
Great service from Tina instore yesterday. Very attentive and answered all questions with ease. Made the experience simple and easy and made me really happy with the gift I was being brought
May 2023 by Zein Youssef
Amazing I love Longines watch and they got amazing collection there I pop in there few times
May 2023 by Frederick Revell
Very helpful assistant, very impressed. I got exactly what I wanted, mens cufflinks & tie clip
May 2023 by Fred Revell
Very helpful staff, unfortunately did not have what I wanted. Cufflinks & tieclip
April 2023 by Sandra Mitchell
Went in this store today and not very helpful was talking to a male member of staff talking about a wedding ring and then a lady butted in so rude will take our business as where
December 2022 by Frankie Faux
The worst customer service I have ever received, all of the workers where chatting away whilst we was standing waiting to get served and no apologies about the 10-20 minutes we was standing there for, would understand if it was busy but there was only 2 customers including us which where in the store. Not impressed !
December 2022 by Tom
Served by Jane today after enquiring and purchasing a Tudor, very friendly and professional service. Would recommend.
October 2022 by wayne howe
Bluewater branch of this retailer. I was pleased that staff acknowledged my presence and then asked me if I needed help after a few minutes. I didn't find what I was looking for on this occasion but I have to say that a good selection of items were available
September 2022 by Sean Smith
Just been in to buy a cartier watch for my wife's 50th (1.45pm 8/9/22. Staft standing around chatting unhelpful and rude. Will buy elsewhere. Nice one girls just cost the company a sale
August 2022 by kerry auger
Went to the bluewater store on Friday 5 June at about 7pm. There were three female members of staff in the store at the time. There was only one other customer that was being served by the till. My partner and myself were waiting by the wedding rings for some assistance. The second member of staff was rearranging the watch display and didn?t acknowledge us at all, and the third came out from the back, she got an iPad type device out from under the counter, chatted to the member of staff that was serving at the till, we were standing right there and she still didn?t acknowledge us at all, just totally ignored us. Terrible customer service. I never leave reviews, but honestly they were all so unprofessional and if this was my store I?d want to know that my store was in the hands of such rude staff. We went to another store straight after and purchased some beautiful rings spending a lot of money. Customer service training needed urgently at this store.
June 2022 by Pey Squires
I never write reviews but I've never been made to feel so uncomfortable in my life. Me and my partner visited this store today and I saw a few different ring styles in which I liked and I was also interested in finding out my ring sizes. Initially the lady that served us seemed a bit rude and blunt and I put it down to her having a bad day but what happened afterwards, clearly not. After taking my ring sizes (which she did incorrectly, I later found out), she then walks away and goes to the other assistant and starts whispering in her ear to which results in them both looking us up and down with dirty stares then laughing. They made it very obvious they were talking about us to which led us to leave the store and we went to fraser hart which led us to an amazing experience, she was so kind, resized my fingers for me (correctly this time) and I spent in the thousands. Go to fraser hart instead.
May 2022 by Erin Farrell
Bought our beautiful wedding rings from here, the staff are lovely and remembered us when we came to collect. Amazing service and will definitely be going back to show them pictures of our wedding day
May 2022 by Bradley Stokes
Very friendly staff, always happy to help. I've had two very pleasant experiences here and the staff have assisted the order process and any questions I've had. Definitely recommended.
May 2022 by Daniel Terestenyi
Fine set of watches. I hope to return for 2022 collection