March 2024 by Jaykay Jaykay
Friendly and helpful staff
March 2024 by Jonh Bur
Only went for lunch. Waited ages and found the waiter very rude. Needs some customer service training. Won't be
March 2024 by EBENEZER MATEY
Great
March 2024 by Rawat
nice room, good food. I don?t understand five pound charge for use of pool though. Had a nice conversation with night receptionist
March 2024 by Olasunkanmi Yusuff
Very nice hotel
March 2024 by Bradley Thornburrow
Popped in for a coffee to meet a client. Free parking for 2 hours. Would visit again.
March 2024 by Chris Murphy
It's a good location for a stop over. It is a doubletree and not a regular Hilton, so it's an older hotel made feel abit more modern. I would probably rate it as a 3 star hotel. Overall it was fine, clean and was comfortable.
March 2024 by Jagoda Ebert
Thank you so much Charlotte and Nadezhda for your kindness, professionalism in your work at the bar.Me and my Friend Konstantina had a wonderful 3 evenings in the hotel?s bar. Delicious food, great atmosphere and drinks.Rooms are fully equipped and cosy.
March 2024 by Andrew Schuler
Really good experience for what is essentiallly motorway hotel. Feels more upmarket and has a good restaurant for brekkie in the morning. My room was spacious and clean and also freshly painted.
March 2024 by ethan murphy
Breakfast??Safety: Great
March 2024 by Jumie George
I was very impressed with the Nigerian food prepared by the hotel chef.. Went for an event , and I didn't stay at the hotel.
February 2024 by John Jones
A very nice hotel, on 3rd floor which seems to have been recently refurbished.
February 2024 by Irfan RAFIQ
Dear Management,I am writing to express my disappointment regarding my recent stay at the Hilton DoubleTree Dartford from February 9th to 11th. Despite being a regular guest, my experience this time was far from satisfactory.Upon arrival, I encountered unfriendly reception staff, which immediately set a negative tone for my stay. Furthermore, I was surprised to find that basic amenities such as slippers, bathrobes, toothbrush kits, and even a bottle of water were not provided in the room. Additionally, there were no welcome cookies offered, which was a departure from the usual warm hospitality I have experienced at DoubleTree properties.Moreover, I must mention that there was a strong smell of white spirit on the floor, which was quite unpleasant and made my stay even more uncomfortable.We were intoxificat with the white spirit, it is unbelivable to let customer in such condition.Also the Heater in the room was automatically getting off after 30 min.Overall, this stay was far below the standard I have come to expect from Hilton properties.I hope that steps will be taken to address these issues to ensure a more enjoyable experience for future guests.Sincerely,RAFIQ Irfan
February 2024 by oladipo adegbesan
I stayed in this hotel with my family. We went out and came back to find out that someone had come into our room and stole some money from my back. Bally the hotel manager reassured us and refund what was stolen.On another occasion I made a reservation for a one bed room suite but when I arrived at the hotel I was told that the room I reserved was not available because the previous occupier broke the window of the room. I ask the receptionist to cancel my reservation and process a refund. Unfortunately the receptionist cancel my reservation as a late cancellation and didn't process a refund. Spoke to bally the following week and she confirmed a refund with issued out to me which am still yet to receive.I will never stay in this hotel again.
February 2024 by MaS S
Someone tried to break into our van. Drilled through the locks and bent metal out. We were parked close to a camera on the main hotel building and very close to the main entrance. The hotel staff claims that their procedure doesn?t allow us to see any footage of what has happened. From some online research I read there is a lot of similar cases in the area from other hotels as well.
