October 2023 by Kevin Collier
WoW.. Well done Cranbrook Pharmacy.. it wasn't going to be hard to set better standards of service after the shambles of llyods pharmacy..However you have delivered, and the first class team look total different (happy). your advice was absolutely correct which saved a trip to the GP.And great to see the covid service in storeBy far the best chemist for miles. Keep it upPlease consider opening 7 days a week? the service is needed
September 2023 by Jackie kingsley
Twice i've been into this pharmacy since it was taken over by new owners. I was unable to see a doctor so popped in to speak to them. It was a private matter so they took me into a private room. I explained the problem and they gave me great advice. I also had a bad reaction to a bite which they gave me advice and recommended treatment from the counter. All amazing service. Thankyou
September 2023 by Alex Hill
WOW! What an amazing transformation. The customer service is second to none thanks to the new owners! 5 stars from a very satisfied customer!! I was consistently let down by the previous owners so this change is a breath of fresh air! Keep up the good work! :)
September 2023 by Jane Lewis
I have just been to Cranbrook Pharmacy and what a disaster!The staff were unpleasant and rude. They were adamant that the item shown on my prescription was completely different to what I was expecting and wanted. The person who was serving me, also went and served two other people without saying anything to me. He then went and passed the cream I wanted, together with the prescription to another of his colleagues, again without saying anything. In the end, as they were not going to accept my prescription and dispense the cream I urgently needed, I had to buy the cream myself! I am over a certain age so I don't pay for my prescriptions!!!It was a terrible experience.Poor Cranbrook still doesn't have a decent Chemist.Just as an aside, I checked with the surgery when I got home and the prescription and the cream I wanted are and were one and the same.
September 2023 by Graeme Reay
Totally transformed. Some of the staff of the old Lloyds were very good but the new owners are excellent. Very professional, Courteous, extremely knowledgeable and a lovely manner. I really hope they can make a success of the business
September 2023 by Josie Strange
Excellent service. Went to 4 other chemist looking for an item, out of stock everywhere. Although it was also out of stock here they spent the time looking for an alternative for me and found something suitable. Was really impressed.
September 2023 by Sharon Dunigan AHSknits (All Handmade Scarves)
Such a relief that we have a fully functioning pharmacist in town now. The new owners are very efficient, friendly and helpful and all shelves fully stocked for customer needs.
September 2023 by Nuria Barrachina
Outstanding service, brilliant range of products and a very kind, helpful and knowledgeable costumer service. A massive improvement on the previous owner and a really good addition to town.
September 2023 by Amy Drake
The new owners have completely transformed this Pharmacy, thank goodness! Huge stock, a vast variety of products and brands to choose from and all fairly priced. Lots of staff on hand to help you. No queues any more. Lets get back to supporting our local pharmacy!
September 2023 by Chris Faircloth
The pharmacy is no longer run by Paydens, since taking over a couple of months ago the new owners have transformed the store. It is now well stocked, s now open 6 days a week all day, no more second guessing if it will be open! Prescriptions are now completed promptly, no more multiple trips to get what I need.
September 2023 by Emma Croucher
Extremely knowledgeable, helpful and friendly staff. The shop has a very wide range of items. No waiting around for prescriptions or having to return several times. Excellent service. Thank you all.
September 2023 by Corey Windsor
Don?t be fooled by the bad reviews they are from the previous chemist (Lloyds pharmacy) cranbrook pharmacy only took over a month ago and I have got to say a massive massive improvement on the previous pharmacy I?d go as far as to say that this is by far the best chemist I?ve visited I?ve received the best customer service and the staff and owners really will go the extra mile to help you out so glad to have a decent pharmacy in the village and nice to see the owners actually working alongside there employees 5* pharmacy
September 2023 by Nicky Kinge
What a transformation since the new owners took over from Lloyds Pharmacy, fully stocked & clean shelves & better still OPEN when it should be! Well done ??
May 2023 by Gary Jones
Sadly, looks like it's closing down. Frequently a written sign saying closed when website states is it open. Poorly stocked.
March 2023 by Ian Lester
Service is now very concerning. Three times I have tried to collect a prescription and each time they were closed during normal hours of operation.
