October 2023 by Lauren and Tom Sawyer
Great service. The pharmacist is fantastic, other staff helpful, and a wide range of products on offer.
October 2023 by Bianca Lade
Misserable pharmacist, unhelpful, everytime I go in there it's like they are trying to be unhelpful, both times I went in with actual conditions, said no cannot help and were very grumpy. Try a different pharmacy if you can!!!
September 2023 by Michael Groves
I just can?t waste my life in such a long queue, I like to support local business, but the wait times are just unacceptable. I?ve finally moved to Boots online service. It was so easy, just arrived through the letter box in the post. Never will I queue again, if you don?t appreciate my custom, I will go elsewhere.
June 2023 by Anthony Westwood
Absolutely useless don't ever have the basic medication. Had to wait over 10 days for a prescription which left me withdrawing which it wasn't good. Don't even have children's antibiotics or apparently children's ibuprofen which was on the shelf they could of used. Queue out the door then they don't have what you need. Totally incompetent staff
May 2023 by Marianne Goodsell
Huge queues , medication is never ready whenever you decide to collect it, an elderly lady had been there for over an hour to be told her prescription hadn't been sent over from the doctors, she had to go across the road to the doctors who told her that her prescription was definitely at the pharmacy so they went and had a look and found it behind a box , she was then told to come back in 2 hours to collect, she stood her ground and told them she would wait , totally unprofessional and how many other people does this happen to, just for the record they didn't have my prescription either
May 2023 by Bridget Calvert
The staff are lovely however, as a disabled person who depends on others to collect prescriptions, I like to check if said prescription is ready for collection to avoid wasted trips; it has become almost impossible to do this since Heather left, as they simply don?t answer the phone. Very frustrating! Why not just disconnect the phone line as it appears to serve no purpose?
May 2023 by Gill Knox
This has always been such a lovely pharmacy with friendly staff. What's going on? People are queuing for up to an hour, only to be told that their prescriptions aren't ready. It would help if there was an explanation displayed on the door, or even a ticket system? I know the Cranbrook pharmacy has closed, maybe that is adding pressure? People are much more understanding if they know what's going on!
May 2023 by Charlotte
The service here is very slow. Nice staff that are obviously trying their best, but the pharmacy really let's them down. They never have anything ready and ask people to wait 20 mins or more. They never answer the phone. It's very frustrating.
May 2023 by Dave Bushell
Used to run really efficiently until Heather left. Now utterly useless. Prescriptions are still awaiting to be dispensed even though they have had them for over a week. Now a common sight to see big queues every day and everybody all saying how bad the chemist is now. Never answer the phone or emails either!!
May 2023 by kerry heidi
Used to be good now absolutely terrible. Waiting over an hour every day for 3 day only to be told each time that my medication was not in stock . Even though I was told yesterday it had been ordered. Over3 hours of my life I won't get back. Rude and unorganized staff. I will be going elsewhere in future. One disgruntled customer
April 2023 by iain fraser
Unreliable complete joke
April 2023 by T. B.
Deathly slow service. Only one person on the desk at any given moment and this despite the largest amount of staff I?ve ever seen in a chemist - I actually lost count (of the staff) as they sauntered in and out apparently oblivious to the increasing volume of customers. The lady behind me said it?s ?always like this?. I gave up and left.
April 2023 by Pete Sexton
This chemist has gone down hill understaffed and will not answer the phone
April 2023 by Sophie Martin
I wouldn?t even give this pharmacy 1 star after today. I have never had a problem with this pharmacy but since heather has left it has gone downhill massively.My daughter is unwell with a chest infection, prescribed antibiotics which is all good.Went to put the prescription in to collect today, to be told due to a 2 day backlog she cannot gave her an antibiotic until tomorrow afternoon at the earliest as they are not accepting waiting?s or call backs today! In the mean time she could turn septic or become more unwell.I am fuming beyond belief. How is this allowed it?s against all evidence based practise going. Infections should be treated before they become worse especially in young and vulnerable patients.Yes I can go somewhere else via car but why should we have too when I have a poorly child that I?m having to drag around who feels like rubbish.Absolutely disgusting service and I?ve now filed a complaint via paydens.
January 2023 by Charlie Morman
Didn't have antibiotics in stock for my son had to go elsewhere. On another occasion I waited an hour to pick up a prescription, was told to come back next day, I then waited over an hour again the next day to be told they haven't got it. Very unorganised.
