November 2023 by Vjaceslavs Knazevs
Awfull place. Booked a flu jab a few weeks in advance, paid online and received a reminder previous night. On arrival see the place closed and noone cares that we had to travel, no one cares to inform us that the place is closed cause they can't find a pharmacist.Hope the place will close down permanently as it is a disgrace to medical staff.
October 2023 by Louise C
I used Well Pharmacy's online booking system to book a chickenpox vaccine for my two young children (2 and 4 years old). This isn't local to me but there were not many options for where to go. Well's took the full payment off me for the 2 doses they would both need, which is £260. We turned up to the pharmacy and was told that the vaccine wasn't there. At first, the pharmacists didn't seem too bothered, until I explained the inconvenience of arranging my week around this and prepping my children for it. The pharmacist mentioned that she thought it was strange when the booking came through because the stock wasn't there - a phonecall before I made the journey over would have been great! The pharmacist did say she would phone me later that day when she found out what was happening with the stock but I didn't hear from her.Please avoid, especially for vaccines.
October 2023 by Ethan Hawk
Used to be really good now completely gone downhill. Had my prescription for nearly a week,when I went to collect had to wait in a queue for 45 minutes before being seen to. when I finally got seen to they only gave me half the prescription and told me to come back for the rest the following week .Absolute joke luckily I had enough to last me a week . They never open on time and when they do open there's always a queue of people but yet they seem to serve all the local druggies first . This whole week they've been shut all day god knows why.This place needs to shut down permanently
October 2023 by Mohammad Alam
The worse Pharmecy I have ever known. There must be an owner. Staffs are so lazy and do not care about customer.I live next to the pharmacy but now go to Palmerston pharmacy long way to walk But still I go to Palmerston as well pharmacy staff and waiting time is boring.They are not organised at all.
October 2023 by Megan Louise
Shocking Pharmacy really not sure how it?s running and open. It needs to be CQC checked asap. I waited over 1 hour for an antibiotic for my daughter to be told she was dispensing and then 1 hour later said she doesn?t have the prescription but she would track my prescription . So I waited 20 mins for this and asked her did she track it when she replied you will have to wait I have other customers . Always always will have my prescriptions sent to Palmers in Palmerston Road because they had my prescription ready in under 3 minutes . Shame on you Well Pharmacy .
September 2023 by Karen Toward
Absolutely useless, have no idea what they are doing!!!!Staff rude with a chip on their shoulder.Waited in a horrendous queue out the door whereby those on methadone (who were on first name terms) jumped the queue to get their medication.We waited patiently to then be told the prescription was not ready so waited even longer to be then told that the computer had gone down as well as the till if you had to pay for the medications .Wouldn't mind but the branch had been closed from 12.30 to 3.30pm due to lack of staff ( their words)Needs a real shake up before something serious happens!!
September 2023 by Laila M
Let?s put it this way. If I could rate it zero I would so one star will suffice. Since putting my families medication to this pharmacy as it?s the closest to me, I?ve had nothing but issues . I can never have a straight forward encounter with these people. Not to mention they are veryyyy slow to get your prescription , u can be In a long queue , or even when there?s no queue or just one person being seen u are having to wait 10-15 mins just to even speak to explain why you are there . I just don?t understand why they are struggling to do their job. Another thing I?ve encountered is the negative bad vibes, something feels ?off? whenever I go there so no I will NOT be returning and will instead go to boots pharmacy where u ARE treated like a human being and you actually get the prescription!!!!
September 2023 by Christal O'connor
I don't know why this pharmacy is still open the workers are no help at all they never check if your medication is there you have to be on them to check they are very rude when you eventually get your medication something is always missing I don't recommend anybody to go to this place I dread evrytime walking into this place makes me depressed I will never step foot back into this pharmacy I hope it get proper management ASAP it's disgusting
September 2023 by Ronnie Else
Unfortunately zero stars aint available. Keep you waiting whilst they eat food in front of you. 45 mins average wait for prescription thats sat on the shelf
August 2023 by scott1234678
I've never seen a Pharmacy run so poorly run in my life its potentially dangerous. Delivery drivers not receiving the medication to deliver on time therefore missing delivery's for people in need. People waiting over an hour for simple prescriptions to then be told they don't have the items in stock. 5 staff working only one seems to know what she is doing. Someone needs to audit this place as something is not right. Staff poorly trained etc I feel sorry for people who use this pharmacy as there go to.
August 2023 by Vinnie Roud
Absolutely the worst Pharmacy I have ever had the misfortune to set foot in. An hour's wait for a prescription. Put simply, they have absolutely no idea what they are doing. They don't have medications in stock because they are expensive? Never ever have I experienced that in another Pharmacy. f I could left a zero star rating I would have. Clueless, atrocious.
July 2023 by Sue Pickford
Lovely staff . Can get very busy at times like any other chemist can .
July 2023 by Natalie Dale
Used to go here a few years ago always messing up my medication and I had to put a complaint three times against one of the staff for her behaviour towards me and brought down my mood down l have mental illness this place needs to be closed down or have staff training on how to treat people and customers alike or employ a hole lot of new staff who can do their job lot better than staff you have at presently
May 2023 by Cecil Ofori
This black Nigerian chemist is absolutely disgusting. She talk on private video call for like 30minutes whilst 5 peoples waiting in queue. She is trying to make sale by not dispensing the medication prescribed by hospital doctor. She say the handwriting of doctor is illegitimate. Basically she trying to rip off your money. She refused to call hospital department and check the details. Absolutely disgusting
May 2023 by jacqueline lobinjang
Worst pharmacy I went to ever! I dont even know if this a pharmacy. The owner of pharmacy should get CQC CHECKED OR AUDIT. THIS IS BEYOND RIDICULOUS.I went to MEDWAY HOSPITAL SEEN BY A PROPER DOCTOR! get a proper route prescription and medical report for my NEWBORN.MEDICATION that prescribe can be collect in any pharmacy.So i went to this pharmacy to get my medication.And guess what ?They took my prescription letter, do a scrible and said its not legal for them to prescribe ( steroid cream and antihistamine). Because of the hand writting date are not clear enough. Which I believe is clear enough for me to read but I also brought medical report with the medication prescription just in case they need confirmation and wow just wow! they ask me to buy the prescription from them instead !! What a joke.. are you playing with my daughter life now ?Let me suggest you this, you should consider close your so called pharmacy. How about turn your space into fish and chip store?Useless and waste of space
