May 2023 by Helen Walker
They are all extremely helpful, I will not bank with anyone else! My local branch Chatham, Ruben and Eugenia are always so helpful! Couldn?t do more for anyone! They work around problems and are problem solvers, 10/10
April 2023 by Paul
I had important paperwork to collect today as I needed hard copies with branch stamps. I was left pretty unhappy with the service I received.Maybe if Eugenia concentrated on the customer she was serving instead of speaking to other customers, their dogs and a colleague she would not have made the mistake of printing the wrong things. Then instead of apologising and printing what I asked for she accused me of asking for the paperwork for an account with no money in it and initially seemed happy to argue with me about it in front of everyone. Seriously unimpressed!
April 2023 by Helen Grace Janoras
Very accommodating,fast transaction and very friendly special mention to Ruben who helped me.
January 2023 by Elizabeth Eccleston
The branch is the loveliest branch in the world! Very friendly and professional staff; special thanks to always smiling Ruben
December 2022 by Avril Noble
I have never in my whole life encountered such a pleasurable bank experience! Staff were lovely especially Ruben and Emma, they are always attentive and happy to help, will always come back with a smile
November 2022 by Shrina Purohit
Went in today with a stressful query and Ruben calmed me down and really helped me figure out the best course of action. He went above and beyond with helping me with my issue and I feel reassured that my query/problem is going to be solved soon. Really great customer service! So much better than a few years back! Eugenia was also a delight to talk to! And it seems both Eugenia, Ruben and Emma have a great rapport. Makes visiting the Chatham branch much nicer
July 2022 by Mayling Horne
I was here for about an hour on there phone opening up a joint account the 2/3 members of staff that was on that day (Ashley and I can't remember his name) they was so lovely answering all the questions we had asking if we wanted any water or anything to drink at the end of it we left feeling like a member of there staff and family the staff on Friday the 17th of June 2022 are the people you definitely want represent the company.The air conditioning system what they have was so good we didn't want to leave the shop.
April 2022 by Emmaline Reeves
Always amazing professional service in the Chatham Branch. Especially from Ruben, he always goes above and beyond for us. He also helped set up our sons first bank account and was wonderfully patient with us. 5* employee.
April 2022 by emma smart
Love visiting my local branch! Staff are always so helpful! Had the pleasure of speaking with a Ruben who is always willing to help! Can not praise this branch enough! Credit to the company
April 2022 by Sheila Sehgal
The staff were amazing helpful, couldn't do enough for me! Was a pleasure to come in
September 2021 by Lynne Thomas
Consistently excellent customer service from the Chatham branch. It's not my local branch but it is the branch I turn to for advice via telephone or visiting the branch. I needed to transfer money urgently to a family member who is also a Nationwide customer and who lives the other end of the country. I spoke to a great guy at the branch on Friday, 20th August who reassured me and put my mind at rest that the money would get to her account instantly, which it did. Thanks Nationwide Chatham!
August 2021 by Oliver Usuanlele
I Received excellent customer service today in the Chatham branch. I was welcomed by the lovely Eugena and assisted by another lovely lady Melanie. Who are always of great help when I visit the Chatham nationwide branch. Two excellent staff members ???
August 2021 by bzar289
Excellent Service received by Eugena. Sorted out my request and she even went above and beyond to ensure I would have to come back to the branch next week. Everything sorted out in one visit instead of two.Brightened up day!!Thanks again
May 2021 by Graham Thomas
My wife and I have always received fabulous customer service from the Chatham branch. They have always been helpful whether we have rung for advice or popped into the branch. Pre-COVID my wife received excellent advice in upgrading her bank account and we also received very favourable rates for our home insurance. Highly recommended.
May 2021 by Sarah Ryder
Service both times this week has been quick and very helpful, staff are friendly and willing to help with anything at all and the branch was easy to navigate with clear COVID measures.
