August 2025 by grace harlow
robbie was absolutely incredible, he made sure we had everything we needed and seemed to genuinely care for us ? i hope both sides of his pillow are cold
August 2025 by V9488LMmadisonb
Lee is such a wonderful worker, talking to me and my family while waiting for a food, they are so nice and friendly and easy to to talk to, 10/10 experience because of Lee
July 2025 by Janette Brown
Alex served us and what excellent customer service he delivered. Food was hot and service quick. Tia a young trainee was also attentive by ensuring we were okay. Well done.
June 2025 by Robin Uwins
It is a better macs than others service was good. Seating outside clean
June 2025 by john
Over half hour late £16 for a few strips of chicken no chips and cold hard food never again
June 2025 by David Higgins
The same as every other McDonald's the seating area could be a bit bigger
May 2025 by Atlanta Homewood
Just ordered a full meal 2 large Big Mac meals and double cheeseburger meal as I?ve gotten home I?ve noticed my meal wasnt in the bag whatsoever so maybe the staff members should start checking the food they are packing
May 2025 by Simeon Oyediran
As a delivery driver, even though of all the MacDonalds branches in Medway, this one has been the most pleasant experience when it comes to picking up orders and delivering to customers, but it takes one bad experience to put a bitter taste in one?s mouth. I got to this restaurant today to pick up 2 orders between the hours of 12pm and 1pm. I showed the first staff (a young female) I met (who was polite) my order numbers. She gave me the first one that was ready and told me the second one was coming and I waited for it to be ready. The second order was brought in by another staff member (older IC1 woman with a short blonde/white hair and not more than 5ft.4inches, slim or athletic build) whom I presume is a manager because of her shirt type. This older lady was of rude, condescending & overbearing in her approach towards me and overly scrutinising me like I?m some thief that came to steal food. Even as I was trying to explain to her that I showed the other lady the order numbers and I was only waiting on the second order to come so I can click accept and start my journey which I had already done when she brought the order and gave to me. She was literally on my neck and I even gave her my phone to see that the trip has been started, she still wasn?t satisfied. I have never been treated like that in my life. The type of embarrassing scrutiny she gave to me made me feel less of a human being and I had to tell her that I pick up food from that restaurant everytime and I?m surprised at her behaviour. I was in a state of shock and disbelief and the next thing she said was I was being rude and she threatened me with leaving a bad review on my account and I told her I wasn?t being rude to her and that should should not used that word on me. I have reported it to uber eats anyways, and I?m ready to take the necessary lawful steps to address this should the need arise.
P.S This has always been the behaviour of a good number of Macdonalds staff members towards delivery drivers.
May 2025 by Teresa ?Eltel60? Kent
Nice clean environment, helpful staff, food not that hot but is expected with burger outlet's
May 2025 by Ian Andrews
Always enjoy a McDonald's the customer service manager is brilliant
May 2025 by Janet Holiday
The staff especially in the dining area are very polite and very helpful. Went in yesterday 11th May and a young lady went over and above her duties. I didn't get her name but the time was around 5.15 I think she should be recognised for how a staff member should be in my opinion. The young lady was such a happy person doing her job. My only disappointment was the presentation of the food and think a bit more training wouldn't go a miss. And also not to serve cold fries, but equally was put rightstraight away.
May 2025 by anthony hammond
You cant say much its mc donalds
April 2025 by Cosmin Zamfir
Yes 5*,big thanks to Madi ,she just made my daughter &me the perfect day by her kindness and polite approach.
I haven't found such a nice and kind customer service for a long time!
So keep people like her around!!
April 2025 by Kristy Turner
Food arrived stone cold and the burger was missing. Can?t get through to anyone on the app to fix the issue. Binned.
April 2025 by William Mingozzi
Even though I got there late for food, the service was top notch, best place ever. Even better than Maidstone.
