December 2024 by S Hunter
Store manager is very rude and condescending. Advising all my friends to steer clear
December 2024 by stephen sands
Wheelchair accessibility: Plenty of space
November 2024 by Cheryl Elliott
Lovely and friendly
November 2024 by Lisa
Costa has improved lots and much nicer enjoy my coffees there
November 2024 by Jack Sull
Friendly and quick service from keely who served me and others with a smile. Couldn?t recommend enough
November 2024 by Alice Elizabeth
I always look forward to coming to Costa in Gillingham, the staff are always lovely and welcoming and will make the effort to remember your drink if you're a regular. Rachel is such a dedicated and lovely manager. I visit there at least once a week and it's always neat and clean! Would definitely recommend it!
November 2024 by Mark Bryan
My favourite place in town , the costa I go to in gillingham kent is the best for staff and friendly people ?
Dietary restrictions: My wife is vegan and they do a varied amount of foods
September 2024 by Roni Smiles
Upon entering we were not greeted by staff or given any attention eventhough we were the only customers in front of the counter, no one was waiting, and no one was coming behind us, staff were too busy chatting. There were 3 female staff, we looked at the food, the variety of cakes/muffins were very limited, in fact it was half empty eventhough there weren't many customers in. When we were ready to order we were given attention then, one told us to wait, staff member took our order with no eye contact, while she grabs the cakes she was chatting to her colleagues, we paid and waited, she placed the cakes and juice on the tray and said ill get you forks and knives, but then we got knives only, she said we don't have forks.. although it was a large room with many empty tables, however a lot of tables had left over cutlery/cups/plates from previous customers, its like customers were expected to clear tables themselves before sitting, i would if bins were available! cleanliness wasn't a priority for the three females. When we left, there was no attention given either. I'd say customer service wasn't up to par with such a popular coffee chain, cleanliness, items on offer also was below standard expected at Costa Coffee.
September 2024 by Libe Lula
Customer service was rubbish, the lady serving us at the till was too busy talking with other members of staff that even didn?t look at us. The fridge with cakes was nearly empty. I haven?t seen something like this at any costa? Staff was too busy talking to top it up? For our cakes we received knives only with a comment that spoons and forks have finished ??? There were a few customers, and a lot of the tables were full of rubbish on them.
Seriously I felt like it was a candid camera joke!!
The standard was soooo low. It looked like the cafe itself was quite new, but staff needs to be changed immediately for young, nice people who want to work and offer a good customer service, not like these grumpy ones busy with themselves.
September 2024 by Bugs M
Rachel is as Efficient as she is beautiful. Always has a smile for you no matter how busy she is. Makes the best flat whites.
August 2024 by Amy Hart
Poor lady on her own while two others sit yawning at a table while it got busier with people waiting for drinks. No one helped until the lady asked them to start making some drinks. Poor customer service apart from the nice lady on the till.
July 2024 by Ian May
Just an
June 2024 by David Curling
Cheerful and helpful
February 2024 by Steven Blench
3 servers to sort out a women's bill for over 5 minutes. Banana Bread, quite flavourless, asked for extra hot latte didn't get
February 2024 by Steve Caulfield
Pretty good since Expansion Farms
