February 2024 by Steve Kenny
Booked a pick up to donate a sofa, we had already got it ready and moved it to the front drive ( leather 4 seat chaise) when they arrived it was obvious that they would not be able to get it on there van so they refused it because of some marks !!!!!!??. Staff were very rude and looked and acted like they couldn?t be bothered and that it was all too much trouble for them !I was warned in advance about this but decided to give them the benefit of the doubt but they have definitely lived up to their poor poor ratingsAVOID disappointment use someone else!
January 2024 by Christine matthews
Good quality furniture at good prices
November 2023 by Gemma Flegg
After waiting in for most of the day on Saturday the delivery driver turned up and try to delivery the wrong item. I have informed the store and I have been waiting two days for someone to call me back. I have telephone the store but they don't answer the phone it mostly rings out. I have now rang and asked for a call back. Please can you sort this out??!
October 2023 by Parminder Thandi
Mandy was most kind and helpful
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Email:
[email protected]November 2022 by Miss Sharron Rosa Giles
They have some really good furniture, but to my inconvenience they keep getting the orders wrong,so l guess l will look elsewhere for furniture!
October 2022 by sallie Glasson
Awful, booked for a collection to donate bedroom furniture, already sent them photos and all agreed for collection. Men arrived and took the chest of drawers, moved the wardrobe outside then refused to take it....too far for them to walk to their van from our front door, wardrobe too heavy! They left it outside, no explanation no nothing, just said shop manager didn't want it now. Unbelievable, will never donate to BHF again. Poor service, arrogant men and now I'm left with a wardrobe that is in perfect condition, only a year old and it's stuck outside. Thanks BHF.
April 2022 by Fae's Shorts
Booked an appointment to collect furniture, got told we could, then received an email to call and that they couldn't have booked us in for that time because they aren?t available. It?s like their stores and website operate separately? Have called 3 times and each time is ?we?ll pass you onto someone? and they either hang up or wait 20 minutes then hang up. After multiple failed attempts on different days we managed to get ahold of someone to only be told that ?they don?t really go past our post code? as we live on a farm a little out from everyone else. Ended up selling the furniture instead because they were useless.
November 2021 by Fazilla Amijee
Bought a new mattress and double bed 5 weeks ago. Very unpleasant experience. Volunteers were lovely but the manager was most unhelpful. The delivery was made just before 7pm as they were running late. I spent all day indoors waiting. Rang a couple of times to check and ?Sarah? was downright abrupt. We even donated our pine king size bed for which they got over £100.
November 2020 by Nessie Perrin
Very helpful Staff,met some lovely kind people at this store. Always happy to help clean tidy and always a welcomed smile. The store has many items good condition most clean / not all as clean but price reflects this. Some goods are brand new. There are more good upstairs but sadly can't not access the upstairs due to not being able to climb stairs. One member of staff over came this by taking photos of the sofas I was interested in. As a wheelchair user and I also use crutches I couldn't get around the store too well. The staff very kindly moved furniture out of my way so I could move about freely.Reason for for 4 stars no accuse to upstairs.
November 2020 by Adrian Hughes
Went in for the first time today for a look round .Wide range of sofas and furniture available , some used and some brand new .Selection of white goods , TVs , dvd players etc at the back and then upstairs was a load of beds , dining tables and wardrobes . Also a selection of floor and table lamps .Didn't buy anything this time but will be back
November 2020 by Jane Hitchcock
Staff friendly. You have an upper floor but no lift, so peoplewho can'tdo stairs can'tgo up. The delivery charge is quite expensive.
November 2020 by Dustin Heiden
Loved getting my furniture here.Very friendly and helpful!
January 2020 by S Taylor
Very unhelpful and ungrateful approach. Made us feel like they were doing us a favour by considering our donation. Asked us to provide photos, then booked collection. When they turned up, they rejected our donation. Horrible to deal with and will not do so again.
January 2020 by Yildiz Akif
Definitely you need to change your delivery stuff they r so rude n not qualified in their job they forget to give some items
