October 2023 by Nandakumar Poonthottam
I had some issues with opening a new bank account online. So I visited the branch and the lady at the reception was very helpful. And then I was redirected to meet one of the officers there, Sean. He was very helpful and polite. He sorted out my problems with ease. I was really happy and satisfied with the service provided by the Chatham branch. Once again I would like to thank Sean.
August 2023 by Ayoola Ogunrekun
I'm a top Google Local Guide. I write it as exactly as it happens and what I see and experience. And this one is just bad.For a prestigious company or brand, their ways are strange and quite disrespectful. Or is it because I'm of an African heritage and some type of premium accounts I can't open? Nonsense.Got me here for a booking. Was asked to sit for over 30min after our booking time (OK no worries, maybe they're busy). Went through the applications for a new account and that took forever (I was there for almost 2 hours, am I seeing the Pope?). Then I have to be the one chasing the branch to know if my application was successful or not. At the point of writing this, it's now over 3 weeks or so.I know I gave them 2 stars (but it could have been one or zero) but there was a lady at the reception, she's a good woman and friendly and deserves her stars. Honestly, the rests of the reviews on here, are shocking. So I'm not the only one.Barclays management needs to sort you guys out and remember that, the customers are what makes a business exists.
August 2023 by sam abraham
Horrible bank and even more horrible branch. Tried to use them and they only lied to me and gave me headaches. Tried to close the account and they?re making it even more difficult. Use this bank only if you have time and money to waste.
August 2023 by Kiran Bains
Kacper was very professional and helpful. Great help from him. Many thanks
July 2023 by Derrie Daniels
Main tills closed and only 1 advisor at hand
May 2023 by Ekundayo Blessing
I had a great experience with the customer support via the mobile app
April 2023 by Terry Dallas
Not enough staff on the counterTake your pack lunchAnd a good book.Get a long parking ticket
January 2023 by BTSECURITY Services UK
Great branch I?ve worked here as security during pandemic. The people and drunks and homeless can get aggressive in this branch beaware but the staff and management very respectful and helpful happy with banking with them
January 2023 by David Lawler
Disgraceful counter servic closes 14.00 2 counter staff 15 waiting. Been here 20 mins still 4 in front. 1 person at counter whole time I"ve been in queue.
December 2022 by Tak Hyder
Very poor service, cancelled our appointment that we waited a month for twice, without any warning. Disappointed and will change banks.
August 2022 by Google user
I feel this location is pretty pointless as a customer facing branch, as it is rare I?ve found anyone working here.\\n\\nWhen the lady who works on the entrance is there. She?s mainly dealing with irritated local customers because no one is working behind the counter.\\n\\nBarclays online chat is terrible.\\nYour call centres are the same, due to queues so why should a local branch also let you down? Very poor service.
August 2022 by George McCarthy
I feel this location is pretty pointless as a customer facing branch, as it is rare I?ve found anyone working here.When the lady who works on the entrance is there. She?s mainly dealing with irritated local customers because no one is working behind the counter.Barclays online chat is terrible.Your call centres are the same, due to queues so why should a local branch also let you down? Very poor service.
July 2022 by Saimiz9
An okay Barclays, there are a lot of long queues and the Bank Machines outside are broken.
July 2022 by Amy Simons
Love this branch. The staff are always smiley, friendly and helpful. Yea, sometimes the queues are longer than you?d hope, but there are staff milling about to see if they can help rather than the counter staff
July 2022 by Sebastian Nowacki
Absolutely Rubbish service only one person in the bank . Waited 1 hr to sort something out !!!! Out of order !!!!! Avoid if you can or simply change he the bank ?
