November 2024 by Jd21v Jd21v
#Postoffice
Today I want to complain about a dreadful and disgusting behaviour. Firstly, on the website, it says the closing time being 5.30pm. I got there 15 min to 5pm. The lady said in a very rude manner that its closed while still serving people at the counter. On my question why and explaining that I have a small parcel to send to my friend as a MUST today because she has cancer and she really needed it to be sent today. The lady said she's not serving me and told me to "get out cause she worked from 8am and she will not serve anyone anymore" (we were 4 of us, was a lady with disabilities and 1 elderly couple). I said please, my friend has cancer and i really need to send it today, i run from work to manage it. And bare in mind, her schedule was not finished yet, although she said they close at 5 because they are short staff. But she would still have time to serve us. And when I mentioned that, she told me to "shut up and go home". I asked her at least to serve the disabled lady because she clearly had problems with her legs and she had a big box she carried with a trolley. The lady shouted at us, saying that she has other things to do. I asked her name but she refused to give it to me. She's quite tall, middle age lady with dark blond hair and thick shape of the body. She was very rude and very aggressive. That's the most disgusting behaviour that a customer can experience. All people who were there, said that they will complain. As a strong suggestion, I would recommend to fire her because she clearly can not handle her job. Please do something about it because that's unacceptable. Beside the fact that she has no clue about customer service, she was very inhumane.
September 2023 by cl24 hrs
I love Luna she is best for customer service very helpful and quick aswell
September 2022 by Ali Ajwad Abdullah
Friendly staff and good books
April 2022 by Jim Davies
Very economic carrying a huge range with enticing offers.
April 2021 by Ingrid Rivers-Pieters
I miss staff upstairs, it's not a nice experience to look around for ages for certain items and pay at a machine without any personal contact.
October 2020 by Fiona *Virtually*
Books, stationary and gifts, the post office is better now with the queue system spaced out.
October 2020 by Gabriella J.o.
Unfortunately the queues are horrendous so I do my own via self service including special delivery if need be.The staff are over worked and I preferred the original Post Office when owned by the Crown Post Office in what is now Prezzo and then which moved to what is now Sainsbury Local next door in Canterbury's High Street / St Peter's Street. All the crown offices have shut and moved in to WH Smith and the service is variable I have to say. The good one's are in WWC Tesco store and Coop Deal and Payden's in Deal.
July 2020 by Stephen Gene Morris
Still performing well in the Canterbury High Street. The recent Smith's reorganisation is a big improvement, shopping is a much better experience now.
July 2020 by Tony Shrubsole
Went to get cigs today and wow they were very expensive, must make a fortune. Lady on till looked and sounded totally bored.Won't go there again
April 2020 by Daniel ?DUBBS MINECRAFT? Smith
Very expensive
April 2020 by IVAN MASCARO (MacNavy)
Objects and postcards galore
April 2020 by Bernard Griffiths
Sells books etc
April 2020 by gillian
Shelves close together difficult to negotiate
April 2020 by Ian Martin
Boring
April 2020 by Taz Manian
sooo poor
