September 2025 by Leo Piazza
The only bad thing was for husky people, such as me. They only sell online
September 2025 by Emily Yuni
Top floor has an eatery that offers Breakfast, lunch and snacks. Bright, spacious, delicious potato chips, and a happy, friendly, efficient crew here. Love it, a great place to be! Thank you!
September 2025 by Ilias Khamar
Took away £15 for an perfum and didnt tell me that this cost pounds
August 2025 by Michelle Munday
I came in today with my daughter and friends for a Teen Masterclass at Charlotte Tilbury.
Grace and Tom were so good with hints,tips and showing the girls the correct way to apply and use products.
Girls really enjoyed the afternoon and I would recommend, they now have a very full wish list ready for Christmas!!
August 2025 by Charlie Bass
Great store
August 2025 by Becca Hancock
My partner and I were left with a sour experience after a rude encounter with a staff member in the sofa section of Fenwicks around 2:45pm on Sunday. We?re currently looking for a cream corner sofa, so I sat on one briefly while waiting for my partner to finish a call so that we could discuss the sofa. Out of nowhere, a staff member called across the floor, ?Can you get off that guys!?, with a tone more like a teacher scolding children than someone assisting customers.
There were no signs saying ?Do not sit,? and instead of offering help or starting a sales conversation, she followed up with a muttered comment about ?especially with food? (though we didn?t have any) before retreating behind a desk and computer. The whole interaction was unnecessarily rude and dismissive.
Needless to say, we left without buying and won?t be returning. It?s a reminder of how much good customer service matters, and how quickly bad service can drive customers away.
August 2025 by Nasreen Eaton
Lovely Shopping Centre with cute coffee shops & colourful gift shops & Large Department Stores vibrant city!?
August 2025 by Colin Boston
Purchased the new Versace EAU FRAÎCHE EXTRÊME i had a lovely young lady called Emily serve me. her customer service was exceptionally superb ? 1st class well done she was attentive polite helpful well done excellent customer service which is not found very often now days congratulations ?
August 2025 by Tomas Sprostranov
Just bought a gift set from Jo Malone and was met with a lovely man named Joe at the counter. Shopping for my dad's birthday he helped me come up with some other ideas for his 50th. Thank you Joe for an amazing positive experience shopping, you've made my day!
August 2025 by Maria Jones
It's ok but lots of expensive concessions
July 2025 by karen healy
Great store. Well worth a visit when there's a sale on. My granddaughter was in awe of the toy department
July 2025 by An arab abroad
Wish they had some more brands in store as they do online. Little bit stuffy in there. Otherwise, nice to have something like this in Canterbury.
July 2025 by Sian Eirlys Foulkes
Great department store, especially for a wheelchair user. The ground floor is ideal for perfumes and toiletries most of the cosmetic counters offer free makeovers, I have had excellent assistance with my makeup ? from the ladies at ?The Cliniqe ? counter.
On The top floor is A spacious café area with plenty of room for wheelchairs, between the tables and at the tables. ~
A bonus is the very picturesque view from the café, also on this floor are the toilets, suitable for Wheelchair users & shoppers with pushchairs or Zimmer frames. Signage is very good throughout the store for people who are hearing or sight impaired, or individuals who have learning disabilities.
June 2025 by Tanya Watson
5 Stars ? Exceptional Service at Clinique Canterbury!
I had an absolutely outstanding experience at the Clinique counter in Canterbury, and I feel compelled to share just how wonderful it wasespecially thanks to the incredible service I received from Donna.
From the moment I approached the counter, Donna greeted me with a warm, genuine smile that immediately put me at ease. She was incredibly knowledgeable about the products and took the time to really understand my skincare concerns and preferences. Rather than pushing products, she asked thoughtful questions and listened attentively to what I was looking for, which made the entire experience feel very personal and tailored.
What truly stood out was Donna?s passion for what she does. She explained each product with such clarity and enthusiasm that it made learning about skincare both enjoyable and easy. Her recommendations were spot-on she introduced me to a routine that has already made a noticeable difference in how my skin looks and feels. I didn?t feel rushed at all; in fact, Donna made sure I was 100% confident with everything before I left.
Her professionalism was matched by her kindness. She was friendly, patient, and never once made me feel self-conscious or pressured. It?s rare to find someone so genuine in retail these days, and Donna really went above and beyond to make me feel cared for not just as a customer, but as a person.
Clinique is lucky to have someone like Donna representing their brand. She turned what could have been a simple shopping trip into a truly uplifting experience. I left not only with fantastic products, but with a big smile on my face.
If you?re ever in Canterbury and want expert skincare advice with a personal touch, I can?t recommend Donna at Clinique highly enough. She is an absolute gem!
June 2025 by Leigh Derbyshire
I visited the Gurlein counter in Fenwicks for a pre planned appointment for a facial. The woman who did my makeup - makeover - was fabulous. And I mean fabulous! She took twenty years off me with her skills and I found myself spending money on some beautiful products, LORRAINE you are fabulous in your quiet and committed approach to people and your own makeup is beautiful too. Thanks so much. Leighxxxx
