June 2022 by Namitha Benny
Overall experience was good and I'm happy with their services thankyou
May 2022 by lakshmeesha KN
I bought 5G broadband unit on 20 March 2022 and as there was 0 upload speed, I returned it in the shop on 23 March 2022 (under 14 days return policy). I was told not to cancel my direct debit as I would be billed for those 3 days. However, I was billed 39.59 pounds on April 13th and there is an upcoming bill of 34 pounds on May 16. I have visited the shop three times so far. Every time, there is a new employee and I have to explain my ordeal again, and they promise to sort this issue. But still there is no relief from this. I don't want to cancel the direct debit as the company may raise issues and my credit score can get affected.The store manager Justin is a nice man. Justin, I request you kindly to please ensure my case is addressed, and I get my refund. It is very disheartening to see hard-earned money getting deducted every month for no reason. I request the 3 company to address my issue as soon as possible. I did not want to write this review. But since my problem seems to be persistent even after multiple visits to the shop, I am resorting to this. The customer care over phone and web chat is not helpful at all.Please solve my problem.Thank you.New update,I spoke to through the online chat. I was told that the unit has not been returned by the team in shop. I request the shop mananger to please process my return as soon as possible and facilitate my cancellation and refund.
May 2022 by Alex Clements
Sebastian was absolutely amazing. So caring and helped me out so much. I was very impressed with Three, but what won me over was his amazing customer service and kindness.
May 2022 by Tom Nichols
Picked up 2 SIM cards for our Ukranian refugees today, one for the 9 year old boy too which I think is very generous. It's a pity the unlimited SIM is for 1 month only, but its still appreciated
May 2022 by Carole Nealey
Fantastic experience in store with Nicholas. The team in there are so polite and friendly. Well done
April 2022 by Helen Dearlove
I visited the 3 store in Canterbury for advice on an issue re a refund. I was helped by Vanessa who patiently showed me what to do. Thank you 3, I find your service top notch
February 2022 by A Wynne
Recently I have had an on-going issue with 3, trying to resolve this via their online service was near impossible. I called Canterbury branch for help and arranged to pop in. David took the time to listen and help. It was a complicated process, but David kept me informed through every step of the way. Thank you David, your customer services is impeccable.
December 2021 by Dina Beukes
Very helpful staff. Good service.
September 2021 by Darren Gilpin
Having to go back to reorganise a poorly organised contract. Exceptionally poor service
July 2021 by Donna Shears
Just upgraded my phone contract. I called into my local 3 shop in Canterbury & was helped by Amnaa, the brilliant young lady that works there! She was just AMAZING, her customer service was second to none. She was helpful, informative & made the traumatic experience of changing my phone to a new model(I am a technophobe)a BREEZE. She went above & beyond to get my chosen phone delivered in ONE day & was there when I popped back for her to transfer my data. A big THANK YOU to Amnaa. I am very happy with my 3 & my new phone. Big bosses take note...Amnaa is a STAR.
October 2020 by Mary Wilkinson
I have been here 3 weeks ago to make a new contract and I was impressed with the good service and friendly staff... Amnaa helped me a lot ,thanks to this lovely lady a lot ?
October 2020 by Logan Smith
Awful, don?t go with Three, staff use strongarm tactics to get you to sign a bad contract which if you call them they offer different rates, surely it should be consistent through the company? Always call as they offer a better deal with upgrades etc but never use the store especially not this one rude staff that only care about how much they can sell not a good deal for the customer.
October 2020 by Tracy Stringfellow
Never been moved to review a phone shop before! Joe, Trainee Assistant Manager, is absolutely brilliant. I called for advice first and he was so helpful I drove to Canterbury to buy their 4g Broadband and it works EXACTLY as Joe said it would and is really easy to set up.
October 2020 by Donna Archer
I visited this shop today and I was very pleased with the customer service I received. The team are always so friendly and nothing is ever too much trouble. They go above and beyond. One very happy customer
October 2020 by Ben
This store is full of a great bunch of people, they're happy, friendly and welcoming every time.
