June 2023 by Yuliyana Kovacheva
I recently visited The White Company store in Fenwicks in Canterbury and had a wonderful experience. I was greeted by a friendly and helpful staff member named Victoria, who made me feel welcome and explained to me the benefits of purchasing in store. She was very knowledgeable about the products and was able to answer all of my questions. She also made some helpful suggestions, which I really appreciated.The store was beautifully presented, with all of the products displayed in a way that was both stylish and inviting.I was particularly impressed by the range of diffusers, which all smelled amazing. I ended up purchasing the Wild Mint Diffuser, which has a fresh and invigorating scent that fills my home with a delightful aroma. The diffuser is also very easy to use and looks great on my coffee table.I also purchased an Organic Cotton Slub V-neck T-shirt, which is a comfortable and stylish piece of clothing. The t-shirt fits to size and is made from high-quality materials that will last for many years to come.Overall, I had a very positive experience shopping at The White Company in Canterbury. The staff were friendly and helpful, the products were high-quality, and the store was beautifully presented. I would definitely recommend this store to anyone looking for stylish and luxurious homewares and clothing.
March 2023 by Bethany May
I'm a regular customer to the white company whilst the stock available on my trip today was fantastic I was treated extremely rudely by staff in particular Amy who served me and spent her time looking customers up and down and didn't say two words to me at the till not even a hello the white company really need to work on there customer service skills and who they employ to deal directly with customers, I was made to feel extremely uncomfortable during my visit such a shame as it was a treat to myself after a difficult week!
February 2023 by Alison
I?ve recently dealt with The White Company staff both in store and online and everyone has been really helpful and provided excellent customer service. The products I ordered were good quality, delivered quickly and I was kept informed at every stage.
October 2022 by Christopher Brown
Online ordering is possibly the worst service of any so called 'premium brand'Standard delivery seems to only apply when any day doesn't end in a 'y'. Online it is advertised as 3 to 5 days, no mention of weekends, solar eclipses, civil unrest in Eastern Ukraine stop this from being achieved. However the birthday gift I asked for gift wrapped and boxed with a greetings card has been despatched to a wear house 5 days ago but is currently sat waiting for the chief priest of Hermes and his/her acolytes to use the jedi force to send it onwards. This is not the birthday present you are looking for apparently.Ordering something 1week before needed in the 21st century shouldn't take this long.my previous experience was similarinate 2020. I won't be using them again.
May 2012 by Qype User (Tom_S?)
This store is really huge, fragrance/make-up/homes/womenswear but the menswear department is really poor, into the good brand there are no small size. It's also really busy, all the time, plus the jumble of goodies and cheap stuff is not really good-looking.
November 2008 by Qype User (natspl?)
This store has everything under one roof! From womenswear to cosmetics and paintings, sofas to hadbags and kidswear, this store has it all! Busy all year through it can be murder nearer christmas. If you keep ploughing on when the sales are on, good discounts can be found! Watch out for the lift. I have never had a problem with lifts, but this one makes me feel sick!
November 2008 by Qype User (cstra?)
I can spend hours in here! There are so many excellent cosmetics/beauty concessions downstairs -Benefit, Mac, L'Occitane, Aveda etc - you can't buy these anywhere else locally. They also have a wide range of perfumes, including some more unusual ones. I always end up spending a fortune! It also has lots of different clothes departments and it is always worth looking in here for something for a night out. The handbag department is excellent and has some reasonably priced items. It is in an excellent position, right by the bus station and there are also loads of new shops nearby.
November 2008 by Qype User (msand?)
Brilliant classy department store with a couple of levels and different departments. Nice coffee shop although outside seating bit strange and more or less on the corner of the bus station! Great stock items - lots of nice things - price as expected.
November 2008 by Qype User (kathca?)
Fenwicks is probably the biggest department store in Canterbury high street. Offering a huge range of womens wear, mens wear, childrens clothes, perfume and accessories, you're bound to find something to suit your tastes. It has around 2-3 floors and is never so busy you feel cramped. It always smells of perfume when you go in and you'll certainly feel a little spring in your step if you go away having bought something in the shop, after all it has good quality brands. You can buy designer cosmetics and skincare in addition to lots of designer clothes with makes such as Tommy Hilfiger, Morgan etc. Prices are quite high so it's best to come here when you've just been paid! Lots of choice and nice luxurious brands though so it's worth a look.
October 2008 by Qype User (Beaker?)
This feels like a London department store and felt out of place when if first opened - far too shiney for Canterbury. I do wonder how many people can afford to shop here on a regular basis, but it seems to always be full of people. Having had a moan, I have to say that they do a lot of lovely smellies and cosmetics and not just those on the big brand counters that cost a fortune and the handbag section is to-die for. Also pleased to see our first Mac counter in Canterbury.
July 2008 by Qype User (wayneb?)
I have nothing but trouble everytime i go here, they never have my size, nor are they willing to look. Too busy and over whelming perfume and aftershave smells from that department.
July 2008 by Qype User (louise?)
SO SO busy! all the time! not the only department store in canterbury guys! lol. Has many beautiful things. nice homeware, clothes, shoes, perfume, lingerieetc. take the £££'s though. Can be quite pricey.
