October 2023 by Sam
I don't usually use this company but my previous carpet shop had a lot of bad reviews so instead I went to Tapi carpets in Canterbury. I am so glad I did because they were all really helpful and all did a fantastic job.Big thanks to Adam who did a great job laying it! I would definitely recommend them and wouldn't hesitate to use them again.
October 2023 by C T
Terrible service. Quoted for removal of existing carpet, new carpet, fitting + moving of two pieces of furniture, waited several weeks to be told on the day furniture couldn?t be moved. Complete waste of time. 1 star as refund was given quickly.
April 2023 by pauline jury
I can honestly say the team at Canterbury are amazing and the best customer service I have had in a very long while. Pat in the backs guys
February 2023 by Maggie Patterson
We had a fantastic experience with Tapi and Silvio in particular. Our house is older and the floor underneath had issues and he sorted it out quickly and it didn't cost as much as we had planned. We love our new laminate so much, it looks fantastic and was expertly installed.
January 2023 by marion moughton
Everyone was very helpful and knowledgable from the shop staff to the fitter. I had to rearrange the fitting due to a bereavement but this was achieved without any hassle. Kept informed at each step and calls to the store were dealt with promptly and easily. Would definitely recommend.
January 2023 by Des Paskell
I ordered a bedroom carpet with salesman Nigel who was very efficient and helpful then i changed the date for fitting to an earlier date than I previously agreed and it was no problem at all the fitters arrived on time and were very polite and efficient I am very happy with the service
January 2022 by Sonia Butcher
Came last week to fit Lino the fitter could not do the work and he apolgised which was very good of him.They were suppose to come back today waited in all day and at 3.00pm chased them to find out if they were coming and surprise not now coming until Monday (let?s waste a 3rd day)
January 2022 by Helen Mills
Excellent Service from the team at Tapi Carpets in Canterbury. Would recommend their Services. Fitter always makes a lovely job. Very satisfied
January 2022 by Chris F
Terrible fitting service3 broken fitting appointments in less than a week, each time had to move furniture out of the room, and 3 times they just did not show up, "we cant find the fitter" was the first excuse, never mind that we were all waiting round for them.Contacted head office, not helpful.In the end cancelled order with Tapi and went to carpet right, delivery and installation all done within 24 hours and £200 cheaper.Would I use tapi carpets again, no not even if they were giving it away.*****UPDATE*******Received an email from Trustpilot a few days after posting review requesting proof on the order that I cancelled, I sent them my documentation within the allotted time (72 hours) however it has been removed citing a breach of their terms and conditions screen grab attached, note the blanket response from Tapi Carpets Head Office.I cancelled my order, I was well within my rights to do so, you did not address the sheer inconvenience caused when you fitter did not attend on no less than 3 separate occasions and we had to remove furniture.
January 2022 by Tom Bellamy
Excellent service! We had a new carpet fitted in our bedroom which unfortunately had de lamination. After a prompt check Christen quickly agreed to replace the carpet like for like. After a discussion with my wife we asked if we could have a different carpet fitted as a replacement, again Christen agreed without hesitation. When visiting the store James was extremely knowledgeable and talk me through our options. Within a week Ben came out and replaced our new carpet, he was quick and tidy and friendly. A big thank you to all 3. I could not recommend higher! We will back in the new year for the next room.
January 2022 by Elizabeth Peerless
Excellent service all round from arranging for a quote through to fitting. Plenty of samples bought to my home to choose from as I'd not been into the shop. I chose to have the "uplift service" tooAll done within approx.3 weeks. Kept fully informed throughout. Wayne and Ben where the fitters who were excellent. They contacted me on the day with an arrival time.Would recommend
January 2022 by Simon Lea
Incredible service from James and team at Tapi Canterbury.It felt like an impossible task, 80m2 of carpets, to be delivered and fitted in 2 weeks but they did it.Ben the fitter was nothing short of super human!Let down by his assistant, and after 7 hours of fitting he even offered to help with any heavy items back into the room, what a hero.Its not often where you really feel like people are going a long way out of there way for you, but these guys are the exception AND competitively priced too.Could not recommend any higher.Thank you James, thank you Ben.
January 2022 by Ruth Harper
Being unable to visit the Canterbury store I phoned for advice on bathroom flooring and received friendly and courteous help from James and Steve. Benhas done a perfect job of screeding the floor and will return to fit the vinyl this week. They are a good team at Canterbury and nothing is too much trouble. They will be my first port of call in future.
January 2022 by Rhiannon Hyde
Have just ordered carpet for 2 bedrooms, hall, stairs and landing. James listened to our requirement, made suggestions as to suitable carpets and was informative on their quality. He worked out the price using our measurements and informed us of the different underlays and doorbars/grippers that we required.Simon visited our home the following day to check the measurements and was also very pleasant and listened to our requirements.The store was clean, tidy and spacious manned by pleasant and welcoming staff.
January 2022 by Alison Evans
The service I received from the Canterbury Branch was second to none. Having been let down by another famous carpet store during lockdown, all the staff at Tapi were so helpful, efficient and true to their word on delivery and fittings. James and his team were amazing. Thank you all so very much
