March 2024 by Tess Smith
I cannot rate pybus opticians enough! After phoning around so many different places to get an emergency appointment they kindly fitted me in. Maria was so kind and understanding, Jon the optometrist was extremely thorough and informative and all the staff were friendly and professional. I will certainly be returning. Thank you i am very grateful.
January 2024 by Carolyn Thomas
I was seen very promptly when I had a problem. My issue was quickly diagnosed and the treatment was organised immediately.
November 2023 by Cathy Hilderbrand
So happy being with Pybus Opticians.Professional, pleasant, thorough.Make you feel so welcome. ?
October 2023 by David Orchard
Polly, the Optometrist was very thorough, friendly and professional. I would have no hesitation in recommending her to anyone. The practice has a downstairs consulting room which is convenient when you?re in your 90s. The ladies on the desk made me feel very welcome. Jo.
February 2023 by James Spicer
Wonderful place, very helpful and competent staff.
November 2022 by Bryce X. Mendoza
Excellent service from Sarah Tomlin for my eye exam and contact lens fitting, and Sarah Praman-Evans gave me an excellent lesson on how to put in/take out my contact lenses. Would highly recommend!
November 2022 by andrea elliott
Excellent service. Highly recommended
November 2022 by Rob Hinch
Brilliant service as usual. During my retinal scan Jon noticed a potential problem and decided to refer me to an ophthalmologist just to be on the safe side. The hospital ophthalmologist did a couple of more scans and the problem is not progressing so that was good news, and I was grateful for Jon's cautious approach. Apart from that, the woman who helped me choose my glasses was similarly meticulous in her job, taking her time to make sure that the frames were suitable for me and that I was satisfied with them. I will definitely be returning at regular intervals in the future.
November 2022 by Alice Heggie
Picked up my glasses today and I don't think the team there know what an important day this was for me. I LOVE my new glasses. For 20+ years I've had contacts and laser because I hated wearing glasses. Turns out I didn't hate wearing glasses I hated the glasses I was wearing.The lady who did my eye test was great, with a wonderful funny and gentle manner. Then the lady who helped me select a new pair was so thorough and, although I did pick the pricey pair in the end, did no obvious upselling. She really listened to what I liked and didn't, gave great feedback and today I've picked up the glasses of my dreams, after just a week.First time using Pybus as I wanted to use a local indie opticians. Did not dissapoint.
November 2022 by Joshua Dennehy
Absolutely amazing quality of service from the team at Pybus Opticians. From the door to the chair - as it were.I had to conduct a Hue arrangement test for the Army, and a lot of my local opticians said they could conduct the test, but it would transpire that they could only do an Ishihara plate test.However, the team at Pybus Opticians confirmed they could perform the test, and due to my previous experiences with other practices, I tried to confirm what the test would involve before I turn up, and they were able to concisely convey that they understood the request I had, and true to their word, I left having done the correct test (just to underline their level of service, I actually had a 2nd test performed just to make my case even stronger on the report) and a report was written up very efficiently for the Army.They not only did what they promised, but they helped me move on to the next step in my future career. This literally was a life changing experience for me.Thank you.
November 2021 by Aaron Gander
I've got to say I'm not impressed. Two years ago I visited Pybus and paid a fortune for varifocal lenses which had to be changed twice. They've never worked that well and the lenses didn't even fit the frame's properly on one side. I persevered thinking my eyes would adjust, but they never did. So two years on I'd had enough and went to Vision Express. Kept the frames but switched out the lenses. What a difference. If Vision Express can get it right immediately, then why can't you? I paid £500 originally with yourselves and the result was absolutely terrible. Never again. Can't help but feel really angry. All that fancy measuring up by hand was nonsense as the prescription was completely wrong as pointed out by Vision Express.
November 2021 by Noel Kernan
Been to Jon at Pybus Opticians twice now with my wife and our 6 year old boy, Sometimes you just meet people whom are perfect for certain roles and Jon is one of them. His manor in how he interacted with our lad was just perfect. Professional, engaging and made the examination into what I would describe as a fun challenge so my child was completely engaged and happy to follow his instructions. If you want to go to an Opticians for yourself or a child this is where you need to go and it's a family run practice so money staying in the community
November 2020 by Amanda Young
Best Opticians in Canterbury. Professional and prepared to go the extra mile. Jon delivered a pair of emergency glasses to me over Lockdown - much appreciated. Wouldn't go anywhere else.
November 2020 by Esantee Gold
Exceptional service, very thorough, I heartily recommend them to everyone I know. Jon even delivered a replacement pair of glasses during the Covid lockdown . Many thanks.
November 2020 by warren read
Excellent service. The team treated my case with professionalism and liaised with various other bodies in order to ensure I received the right treatment. Highly recommended.
