August 2025 by Banana Bread
The jewellery is a little expensive but the staff here are really lovely and it doesn?t seem you need any appointments, shout out to Hallie and Lizzie two very lovely sales ladies. They helped me in finding sizing options and styles they were both very non judgmental too which was appreciated.
April 2025 by Maria
I was served by Hallie she was so helpful kind and patient even though the shop was busy she did not rush me I was able to take my time to choose . I would go back again as the service was impeccable. Thank you .
March 2025 by Claire West
Experience excellent I brought a pandora bangle online and it was too small I took it to the pandora shop and they exchanged the bangle to a larger size.
February 2025 by Rouz Valcheva
I am extremely disappointed, it gets worse every time. I waited to be served for 20 minutes and gave up waiting. A little later I came back again and was served. If you drop a diamond from anywhere, it cannot be repaired, although I wanted to pay for this repair, I understand that I do not have a warranty, but given that most items have diamonds, I think it is right to have an option for repair and not to throw it away and buy it again. The products are not cheap so there is no repair.
February 2025 by DuncJo Pearcy
Very helpful and friendly staff, helped us choose a lovely signet ring for our daughter?s 18th. Advised what to have. Engraved it while we waited. Came away happy. Thank you so much.
January 2025 by Ben Russell
Nice store as always for Pandora, the queuing is mildly annoying, mostly when the weather's bad.
January 2025 by Lesley Robertson
I bought a granddaughter charm over the phone before Christmas - due to sad family circumstances- lovely Beth in Canterbury was very kind and generous and the charm is beautiful - thank you so much x
December 2024 by Daiana Sokal
Dear Pandora Customer Service,
I hope this message finds you well. I am writing to request a copy of the invoice for a bracelet I purchased in July 2024 at Canterbury shop. The bracelet includes several charms and a safety clasp, and unfortunately, the clasp has broken.
I visited a Pandora store in Buenos Aires, Argentina, where I was informed that I would need the original invoice to proceed with the warranty claim. Unfortunately, I no longer have the invoice on hand, and I would greatly appreciate it if you could provide me with a copy.
Please let me know if there are any specific details or information you require from me in order to process this request I also sent an mail , an you check it? .
November 2024 by Teresa Barnes
Waiting time was very long
November 2024 by Mulan Tepper
Telling me my jewrly is fake that?s the reason they can?t repair it
September 2024 by Claire Williams
There was only 1 associate on the shop floor. Who was helping a customer. Whislt myself and another customer waited. We was waiting 10minutes before another associate appeared. Who had no urgency to assist either of us and when they eventually did acknowledge us waiting. They gave an unfriendly service. Such bad customer service
September 2024 by Alex Candy
Always friendly and helpful staff.
August 2024 by Nikki
This was our go-to Pandora store, nothing wrong with the store but unfortunately each time we visited we were always served by a specific member of staff whose 'lifestyle' is very obvious, so we now have to go to the Ashford store so we are not made to feel uncomfortable. Whilst it's not acceptable to voice your opinion regarding these matters these days, when spending money we have a right to feel comfortable and sadly we won't be returning to the Canterbury store. If the Ashford store follows suit, we will have to shop online. We are not the only customers to feel this way, I suppose you can't please everyone.
August 2024 by Georgia Poll
My gold plated Pandora bracelet turned my wrist green. They told me it was tarnished and under the plating was genuine ?silver?. Obviously no, if my wrist was turning green. Then they told me it was a reaction with a perfume or lotion i was wearing (i dont use either). Or my skin reacted to gold (i was wearing gold rings and earrings from elsewhere- no green). They treated me as if i was stupid and are lying about the quality of their products.
July 2024 by Marian Foreman
Frances was very friendly and helpful in showing me the charms I wanted to see. I had just joined the My Pandora club and received a 10% discount too, which added to this great shopping experience today.
