May 2025 by Magi Wilde
I paid my CC and loan off in 2 lump sums because the interest was ridiculous, and closed both accounts this was over 2mth ago, i am still be hassled with interest payments even though I've no bank account, I've had nothing but trouble. What am supposed to do.
April 2025 by Vicky Kember
I rarely write reviews but this is just to say how brilliantly kind and helpful the staff are, especially Debbie who took some considerable time helping me with a payment query. She was so patient and knowledgeable, thank you.
May 2024 by Nadezda Grant
Very helpful and friendly
April 2024 by Jess Clark
Yesterday I popped into the Canterbury branch to transfer some funds to my solicitor for a house purchase. A lady named Louise was very helpful, patient and considerate. Transferring the money took longer than I had anticipated which led to Louise helping me outside of her work hours. I just wanted to reach out to inform management that Louise is a great asset to your company and to thank her for her help. I didn't get Louise's surname but she had short blonde hair
December 2023 by Shaun
Very unhelpful and felt like I was being judged because of my disability. Very disappointed. Good online App though. But as for face to face customer contact, dreadful
August 2023 by Linda Kirby Clarke
Lunch time just 'Jason' serving another showing customers the end of the queue for Jason... when I enquired why one server "oh its just the lunch time rush we always have one server lunch times" DISGUSTING and poor Jason was facing every one ..... I said oh Nat West cut backs .....obviously closing the branch. I swear worst organisation of staff ever seen.
January 2023 by Dr Funk
It's like pulling teeth
December 2022 by Reuben Simmons
NatWest seems like an all round great banking service. Sticking to their old routes , great building designing and a lot of customers that come back with 5 stars. The building design is on point , staying old fashioned and articulated. Great banking service.
November 2022 by Lorna
Excellent service on the 4th November, from the young helpful man greeting people and to the lady that we saw afterwards. Keep up the good work
November 2022 by Lorna Bean
Excellent service on the 4th November, from the young helpful man greeting people and to the lady that we saw afterwards. Keep up the good work
July 2022 by Gamidovi Gamidovi
(Translated by Google) A month ago they came to the bank and then they told us that in a week they would send it to the address. 5 weeks passed and we came to find out what and how. We were told that the card would be on July 1. Nobody knows why it took so long to wait, in another bank they opened it for us a week later, and here we have to wait a very long time.(Original)????? ????? ????????? ? ???? ? ??? ????? ??????? ??? ????? ?????? ??????? ?? ??????. ?????? 5 ?????? ? ?? ?????? ???????? ??? ? ???.??? ??????? ??? ???????? ????? ?? 1 ????.????? ?? ????? ?????? ??? ????? ?????, ? ?????? ????? ????? ?????? ??? ??????? ? ??? ?????????? ????? ????? ?????.
June 2022 by Jack Lowe
First of all, as noted by others in the reviews, NatWest needs to seriously reconsider its opening hours. Of course there is a move to online banking now, so the bank doesn?t want to be open more than necessary, but why keep such difficult hours in the week while people are at work? If you want to help your customers, perhaps close on a Thursday and Friday but open for longer at the weekend when the average customer actually has time to come in.Secondly, when I was finally able to get to the branch, which I needed to do in order to make a large sum payment, the staff were completely unable to do so. After spending two hours (yes, you read that right) trying to make a basic CHAPS, they eventually declined to go through with the transfer - I assume because they considered it suspicious or fraudulent. Even though the payment is to an easily confirmable mortgage company that payments on my account had previously been made to. Not only that, they said they would be unable to help with any other queries today.Their suggestion? Write a cheque instead. Right... because we all know how safe and secure cheques are with the entirely foolproof signature to prove authenticity. Not subject to scamming or counterfeiting at all, right?!Dreadful, unhelpful service, verging on just plain rude.
May 2021 by Gabriella J.o.
Made a mess of a query I had and had to visit another branch to sort it out.This bank has returned to normal banking hours from this week and shuts at 4.30pm now during the week and reopens on Saturdays until 1pm. Don't bank with Natwest. Took so long I went with another bank. Awful and unprofessional.
April 2021 by Naomi Collison
I feel it is absolutely disgusting that a bank, which relies on people working to have money in the first place, hasn't got opening hours that accommodate people who work!! Not open on weekends and only open 10-3 on weekdays makes it totally impossible for those with a 9-5 to get access to their money. I am considering moving banks as this lack of service is appalling.
April 2021 by Diane Winn
I feel that the bank should go bank to normal hours of banking. Be alot easier for the business to do the banking
