September 2025 by Jane Angell
Cafe was lovely and the takeaway Chinese we bought fir tea was lovely too, awesome
September 2025 by Laura
Lovely store. Food, clothes, café, opticians.
August 2025 by Fernando Parra
Like the grocery shop here and the optical department.
August 2025 by Aaron Baker
Great shop and fabulous picks of food
Only thing the loose where are out of service mens and womens and not very clean
August 2025 by James Heseltine
The men?s clothing section: there?s one man in his 50s or 60s managing the whole floor. He looks miserable and isn?t very approachable. Considering there are loads of young people looking for work, I think it?s time he gave it up.
August 2025 by Richard Daniels
Nothing in there worth buying.
Had to go online.
August 2025 by Dazzer Paul
The menswear in M&S is exceptionally good quality and value for money.
August 2025 by Eddy Davingoff
I called in yesterday and visited the men?s toilets.
They were absolutely appalling,
The 2 urinals were barricaded off one of the 2 lavatories was shut,
There was also no hand wash at all.
August 2025 by Lucian Iovan
Usual M&S stuff with the added bonus of having a food hall.
August 2025 by Mlckey Watkings
Vary nice pace
August 2025 by fahad abu abdullah
I am writing to formally express my disappointment with the service I received at your Canterbury store during my recent visit on Wednesday, 06 August 2025 at approximately 4:00 PM.
During this visit, I purchased a selection of food items, including ?M&S Made Without Wheat ? 4 Vegetable Samosas (Gluten Free)?, as shown in the attached picture. Shortly after making the purchase, while I was still inside the store, I realized that this product clearly states ?Needs Cooking? on the packaging and is not ready to eat as I initially believed.
When I immediately returned to the counter to request a refund or exchange, the staff, including the store manager, refused to process my request solely because I did not have a printed receipt. This decision was made despite the fact that the transaction details were clearly available in your system. As you know, during the purchase process, customers are encouraged not to print receipts for environmental reasons, an option I selected in good faith. Unfortunately, this policy was ignored when I needed assistance.
As a long-time loyal customer of Marks & Spencer, I found this experience both frustrating and disappointing. Such treatment is not what I expect from a brand that prides itself on customer care and sustainability.
I kindly ask that you review this incident and take appropriate measures to ensure that other customers do not face the same unhelpful and dismissive service. This experience has certainly made me reconsider my future shopping choices with M&S.
I look forward to your prompt response and resolution of this matter.
August 2025 by NJLewis
Very disappointed with the cafe. Paper cup and paper plates, rather than proper crockery. It felt like a roadside takeaway.
Only temporary due to dishwasher problems, what a relief. Backbone normal 5 star service and food.
July 2025 by Philip Piggott
Today was the first time I have been in your store.
There should be more signs as it is very confusing
July 2025 by Jens Theis
Nuce selection of jeans... Found 2 while in most Shops it is hard to find one which fits my shape
July 2025 by Claire Smith
Great for clothing,housewares,food hall is great has everything you need. If you fancy a bite to eat or a drink, there are 2 cafes to choose from.
