August 2025 by Danny Schofield
Went in to ask about getting a credit card and was seen very quickly and dawn was very helpful and I got it sorted very quickly
August 2025 by Roger Smith
I closed my account with this bank years ago because of bad service and asked for everything to be transferred to my new bank. Since then the have consistently written telling nme how the small amount they failed to transfer is doing. I have rung them numerous times asking them to stop pestering but they have taken no notice. Since then my wife has died and they now insist on writing to her despite me contacting them and asking them to stop. This is truly the worst most insensitive bank I have ever dealt with. How can I get something done
August 2025 by Wayne Raabe
Ms. Ola Kalu is a wonderful ambassador for your company. We personally witnessed her kindness and gentle assistance to an elderly customer. She then graciously assisted these two American tourists with their British currency questions and conversions. Thank you for providing such a high standard of customer service to even non-member visitors!
August 2025 by Wendy
Always helpful and caring staff. Nothing is too much trouble for them if assistance is required.
July 2025 by Beverley Read
Thankyou so much for your help, advice, patience and kindness.
September 2024 by Prasad Perera
If you're an international student at the University of Kent, don?t waste your time with endless red tape at other UK banks. I went around Canterbury, popping into several banks with all the documents issued by the university. Despite this, I faced frustrating questions at every turn. One bank asked for a council tax exemption letter from the council itself, which Kent University had already provided, while another told me to ditch my Swedish phone number and get a UK one to use their banking facilities. To top it off, one bank even suggested I return in four weeks!
Then, I stumbled upon HSBC, and my experience took a complete 180. The staff were incredibly helpful and eager to assist. Within 45 minutes, I had my bank account opened with no hassle whatsoever. The service was unparalleled compared to other banks.
If you're a student at Kent looking to open a UK bank account, head straight to HSBC. Save yourself time?you won?t regret it! Thank you, HSBC Canterbury.
September 2024 by Sergio Chang
Nice bank , good professional service. Little bit short of staff , but is a normal way to do business this now a days .
September 2024 by Peter Clarke
Appalling customer service. The branch has been closed for refurbishment for 4 weeks. I needed to do a transaction in a branch with counter service (not possible by internet and telephone banking on my son?s account) and the nearest alternative is the Folkestone branch. I have now closed the account. Avoid this branch!
July 2024 by Marina Alexandra
I was in the branch today and I stay 1 hour no anybody talk with me, ridiculous because another person take before me and me I whait and I whait
July 2024 by costas kellas
Just put £720 in there in my business account hasn?t shown up for over an hour now young lady behind the desk was half asleep will be visiting the branch
March 2024 by Rumi Nedqlkova
The best bank with the best fraud protection!!!! in ?anterbury branch everyone is perfect.... THE BEST BANK
January 2024 by Robin Shugrue
Excellent service as always
December 2023 by David Troke
Good service and friendly staff
September 2023 by Christopher Bowe
There no help to me. Why can't they stop me going overdrawn. Plus there banking app sucks on my phone. Keeps crashing.
August 2023 by Carole Longmore
I've never had any issues with staff at this branch always very helpful banked here since mid 70s when it was Midland ! I've not gone anywhere else !
