July 2025 by Michael
Although reasonably friendly, to have such minimal opening times is bizarre and thoroughly unhelpful. People work, so shutting at 3pmn is no use to anyone. After recently closing my accounts and moving to Nationwide I've been amazed by far better opening times, more friendly staff and more incentives to keep accounts open.
November 2024 by Chandrakanthy Sivaruban
Today I went to Halifax because I couldn't log into my account. And their customer service is wonderful
September 2024 by Zak Davidson
Terrible. They need to look at this branch
May 2024 by Robert Cotinel
I visit the Canterbury branch quite often but compared to the other branches I have been to, here the customer service is nonexistent as any questions you would have the only answer you will get is "check our website or call the helpline".
Also it's very had to believe that a main street bank doesn't have toilet facilities for the customers and they advise you to run with your little one across the street to the shops to find a toilet.
May 2023 by Philippa Lynch
Went in to us the ATM to check a payment I made the previous day on line, so did not need to go to the counter.Any way been using this branch of Halifax for over 30 years and made some very friendly,kind, patient, and charming people along the way.I always feel more than just a customer whenever I go in. Thank you all very much .Patrick.
February 2023 by lauren gambrill
Leigh Ann was very helpful to my grandad. Thank you for the patience.
January 2023 by Reuben Simmons
Looks decent! Seems a bit far judged from what others are saying
October 2022 by Barry Walshaw
My experience in the Bank was very different from those I readabout..The two female staff whom I spoke to ,could not have been pleasanter or more helpful in locating the source of an unidentifiable debit . I had also left my card in the machine downstairs which had swallowed it ,and , because they could see I was very worried it was retrieved straight away. .
June 2022 by Micheala Young
Terrible bank, good advice use another bank staff rude if you can find one, no consideration for disabled people
September 2021 by andrei cococeanu
Very poor service, went in to ask about international travel charges , front desk person was being short and had no idea.After recommending I look at the Halifax website, they tried to ask a colleague whom also had no idea. Is no training given?? Not confidence inspiring at all...
July 2021 by Gabriella J.o.
Professional and helpful.
October 2020 by Nazia Begum
The Canterbury Halifax is the worst branch on the high street!! The staff are shocking... that?s if you can find someone working there. And the poor employ behind the till either is rushed off there feet with no support! Or has no sense direction!
July 2019 by nicola
Poor service 1 member of staff on desck spent 20 minutes quing for a 2 minute thing that had to be done at the desk not happy.
September 2018 by annoying world
Poor service 1 member of staff on desck spent 20 minutes quing for a 2 minute thing that had to be done at the desk not happy.
March 2018 by Paul Phillips
The Canterbury branch is very poorly organised. Only two service tills and a disorganised help function. Staff need to be properly trained in customer service. For example when dealing with customer(s) coping with bereavement. Do not want to be rudely told "what I want?" When its obvious. I expect much more from a brand such as Halifax. Instead of cartoon marketing campaign, money needs to be spent on critical infrastructure issues. In today's economic environment, no business is tool large to fail. Now tried to telephone but end up in countless queues.
