February 2024 by Sheila Cladish
Great service from helpful staff . I would definately use again . Delivery prompt and driver very helpful. Would definitely recommend.
November 2023 by Allan Culver
Excellent service, professional advice, competitive prices
July 2023 by Mario Dasan
Very helpful and courteous service
July 2023 by Joe Upton
5* service from moment of first enquiry through to signing for the delivery for our decking.Great advice, amazing delivery service (even during very hot day) with a driver who went above and beyond expectations. Will return for any future projects!
May 2023 by Joe Nelson
Good Timber, great service, nice people
July 2022 by The Hass
Very helpful and polite staff. Makes a difference to other yards that treat you like a fool from the word go. Had the particular timber we required and cutting it down was no problem. Thank you.
July 2022 by Curtis Best
Great prices and fast service
February 2022 by Grant Field
The service is first class. I have had deliveries from other company?s who do nothing but moan. The delivery driver from EKT actually took it upon his self, on his own to offload and stack the load up my alley, neat and tidy, out of the rain so the mrs could lock it away, and saved me the job when I got home from work.
Other company?s have just dumped it at the front of my house.
I would like to say a massive thank you to this man, you sir made my day.
I am in the construction trade so know how difficult deliveries can be.
Will always use this company when I can.
Again thank all so much. Grant Field. Folkestone.
February 2022 by Simon Manning-Press
2022 - And again, same guy Sam, excellent team, thank you2021 - Very pleased with my timber and Sam the delivery guy is first class! Polite, called beforehand, carefully unloaded and stacked the timber, a real credit to the firm. Many thanks and I wouldn't hesitate to recommend these guys.
June 2021 by Andrew Bradley
Helpful and efficient, would recommend them. Easy access for collection or free delivery.
April 2021 by Oliver Smith
Excellent quality products and reasonable prices. Average/mixed customer service.The current setup for customers amidst covid is a bit of a joke though and needs review.I was told to leave the "shop" area and wait to be called in, despite wearing a mask and being the ONLY customer on site.
April 2021 by Keith Martin
Felt necessary to write this review based on the conduct of this companies employees. My company have ordered from East Kent Timber before and really did not expect to be spoken to in such a way. My acquisition manager rang to order some fisher board, to be told delivery wouldn't be until Friday week, bank holiday weekend coming up, so we accepted Friday. Started to place the order, stating we needed the wood Friday for the sales person to start being sarcastic about the date in an aggressive rude way and put the phone down. Rang back, and spoke to the manager, Colin. To be treated in the same way. Is this the way to treat customers. Will not be using them again and ordered from Kent Bespoke Joinery.
April 2021 by Nigel Denney
Great service, always well stocked, good prices. Job done. ?
March 2021 by Leo
Ordered some timber, specified 2 and 2.5 meter lengths so I could get it in the car, waited a month as the ticket got lost, didn't receive an apology of any kind.On the day I went to collect the wood, some lengths were 2 meters, the rest were 5 meters, I was offered a hand saw in the car park. A Practical solution, but not good customer service, no apologies for this mistake either.Obviously they were busy, and not at their best here.They made up for it by delivering the wood to my house for free. A brilliant save, thankyou so much for that.I got the wood for an excellent price and the quality is absolutely beautiful.I was made to feel like I was being a difficult customer for not accepting an incorrect order and had to wait a while before I could speak to a manager. The manager was very professional and explained why the wood couldn't simply be cut to length in the mill at that time.To summarize, great Wood, poor organisation, mixed customer service. I would use them again
March 2021 by Diane Harding
Fast efficient service from this company. Communication was great from delivery man Sam. Very polite and courteous, a credit to the company. Highly recommend these guys. Thank you again.
