March 2024 by Sv Cmmn
Very poor service!! Wasting time and money.
February 2024 by Lexine RV
Excellent service, the Best optician in Canterbury. Staff were very attentive the moment you enter in the shop, they even offer a hot drink love the vanilla latte free of charge. Highly recommended!!! Thank you so much David and his lovely wife and all the staff.
February 2024 by Sherrine watson
Fantastic Customer serviceVery friendly and welcoming atmosphere very pleased with my glasses would 100 percent recommend using this opticians 5 star ? service
February 2024 by Caleb Turner
Great service and gave me the look I was looking for!!
February 2024 by Paul Chatwin
I have used David Grimes as my opticians for several years for eye tests, frames and repairs and always find the customer service to be outstanding with friendly and knowledgeable staff. The selection of frames and lenses available is impressive, catering to a wide range of tastes, needs and budgets. David always provides an excellent service explaining the options clearly and concisely and I always walk away feeling confident with my choice of glasses.I highly recommend this optician for anyone seeking professional and personalised eye care.
February 2024 by Roni Turner
Absolutely marvellous service - great family caring opticians - very helpful with wide choice of frames - great follow through
February 2024 by Caroline Ainsworth
I had a very pleasant and friendly experience, specially David and his wife and the whole team, showing me their beautiful sunglasses, ended up buying 2, and love wearing it, very stylish! I can?t wait to bring my Dad there next week to have an eye test! Superb!
February 2024 by wendy
Always a Fabulous Service for many many years , eye health care is so important to me as Glaucoma is in my family, perfect Personal service in face shape eyewear help also .Always go home happy and confident that I?ve had the best care .Mr Grimes and his staff go beyond to make sure you?re happy , comfortable while in their care .Wouldn?t go anywhere else .
February 2024 by Graham Turner
Best opticians I have ever been too. I have had eye tests, new frames, new lenses and repairs carried out by David Grimes Opticians over many years. They have been nothing but Polite, attentive, very knowledgeable and professional in all departments.
February 2024 by Colin Turner
I?ve been a customer of David Grimes for over 20 years and it never ceases to amaze me the fabulous service and very importantly, the intuitive selection he and his team always seem to get right when I am choosing a new set of spectacles. It?s such a pleasure going in to David Grimes ? not a tall like the chains ? you are really made to feel at home. It is said that what you pay for is what you get, and my goodness I?ve always been delighted with the incredible glasses that I get? thank you, everybody at David Grimes my new specs for 2024 are perfect!
February 2024 by Nick
I have been coming here for years as they are always friendly and take the time to help find the perfect pair of glasses for me even when I am being picky with what I am after
February 2024 by Svg Cmn
Worst experience ever!I booked an appointment for my eye check, and they scheduled me to arrive 15 minutes earlier. I didn't mind waiting as I hoped they would see me on time. Firstly, the lady at the reception desk was very awful; she ignored me and passed my details to David. Unfortunately, David then asked me to leave and come back when it's time for my appointment. I was shocked as I've never experienced such a rude request from an owner. The way I was treated made me feel disrespected and undervalued. I reluctantly agreed, explaining that I knew I was early but couldn't wait. David said: I couldn't wait there; I had to wait outside and come back later, or they could reschedule for another day. It felt like a game. A second shock came when they suggested rescheduling for another day, further adding to my frustration and wasting my time. I refused; you can't waste someone's time like that! I'll never go there again and will file an official complaint. I'm certain that if I were even a minute late, they wouldn't accept me. Despite being early, they kept me waiting for my appointment. After waiting an extra 15 minutes with no sign of customer care, I asked them to cancel my appointment and informed them that I would make an official complaint. The whole experience left me feeling incredibly upset and disappointed in their lack of professionalism and respect for their clients.As you can see from the photos, there is no patiences inside while I (have been asked to wait outside). Very disappointing and a worse experience!
December 2023 by Jane Richards
Very rude receptionist and worst experience ever!!!
August 2023 by alison garlick
Excellent service , everything was good. Would highly recommend
July 2023 by Angus McPherson
Fantastic selection of frames and really friendly and informative staff. Glasses made in only 20 minutes despite saying 1 hour on there website!!!
