March 2024 by Georgina Williams
I came in for a hairdressing appointment and left very disappointed. I explained to the stylist that I have wavy hair and that it springs up when dry, but she blowed dried it straight before cutting it so that it is now a lot shorter than i asked for. I don?t feel like the reference photos I provided were used as guides, as I said I don?t want curtain bangs but thats what I?ve been given. I appreciate all hair types are different but if the Salon isn?t suited for wavy/curl hair I think it would have been more responsible to send me elsewhere. On top of this I was expecting to pay the student hair cut price of £30 but was charged £40. I am now going to a different salon to see if they can fix it, and have emailed them asking for a refund but have received no response. Would not recommend:(
November 2023 by Sarah Partridge
I've been going there for well over 25+ years. I'm always happy with my hair cut and even when I have crazy ideas for colouring my hair. I even now travel from another country to come back and have my hair cut because it's the only place I trust.
October 2023 by Sam Schräger
Very good service and friendly staff ? loved my haircut
October 2023 by Heejung Chung
Went in with a nightmare of a hairstyle(from another hair dresser) and lulu saved it. She was great. Definitely going back again. I've had other hair dressers here before and they are all great.
October 2023 by Mia Evangelisti
Just had my first haircut in Canterbury here. I rang ahead to let them know I was running 10 mins late and they fit me in with everything they could - Jillian gave me a warm welcome and washed my hair (which felt amazing) and the products used were really nice and have left my hair feeling lovely. I had a haircut with Grace who gave me a wolf cut which can normally be hit or miss with how they turn out but Grace is clearly very knowledgeable in what she does and cut my hair wonderfully. Everybody said good morning, all the staff were friendly and I was offered a cup of tea on arrival. If you have anxiety around cutting your hair, don?t stress with Caraccios - they?re all super super lovely and I can?t wait to be back soon - a warm hug from Mia :)
September 2023 by Claire C
Always lovely and welcoming. Great haircuts and colour always looks good.
July 2023 by Genessa West
Both my husband and I come to Matt for our hair. He?s a gifted stylist and he colours my hair beautifully. He and his team make the salon a friendly and welcoming place. It?s always a pleasure to be there, and I always leave feeling and looking much better than before I walked in.Services: Blowdry
July 2023 by Ella Puttock
Absolutely amazing at caraccios. With chloe. Make me feel so confident and relaxed. Great for curly gals.Service: Curly hair
May 2023 by Cauê Souza
I had my first haircut in the UK here after I arrived for my PhD. I also had recently a hair treatment and haircut and it was amazing. It worked perfectly. They know how to address the issues and use the correct techniques. Both Mia (haircut) and Lulu (treatment and haircut) were amazing professionals, nice and friendly, explained all the procedures and techniques and we had I very nice chat. If you want great service and people, look no further!
May 2023 by Jodie Calleja
I?m quite upset with the call I have just received.I?ll go for two stars with merit that the ladies that have cut my hair have been wonderful.I visited in January on a rough mental health day to donate my hair. It was a last minute appointment and I was grateful to be fitted in for a little self-care. But throughout the whole experience I felt Matt was not confident in cutting hair. I referred to the hairbands needed several times for the hair donation, as stated on the instructions of the Princess Trust (and this was my second donation), but they were not taken. As he began to pull my hair together to cut, I asked if he had done donations before as I was concerned about tying the hair off and he assured me he was. Of course, as he was a professional in a position of power and I was feeling rough I did not make further requests. He continued to cut my hair lopsided without the hairband to brace it together and I was given my hair in a handful to then tie.For the style I said short rough and choppy, although I?d previously had blunt cuts. I presented a picture of a short choppy hair cut I previously had, knowing it was better to present an example on me so we were both on the same page. I also shared that I was growing out my fringe so it would help if it was merged in. Although my hair has a few waves, it is mostly straight and I was confused when products and styling for curly hair were used, but again, I let the professional control. I left with a very sharp blunt cut, with a messy style to finish. I had shared I don?t do much to style my hair so short and choppy meant minimal styling. But a blunt cut that is sharp is not what I asked for and nor do I have the time to style. In addition, my fringe was cut extremely short and could not be merged in.I had left it several months hoping the style would grow out. I had taken action myself and bought thinning scissors within the week to try and make some change to lighten the ends (unsuccessfully). I only cut my hair once a year as I grow to donate, but with my little sisters hair needing a cut and still not getting on with the style as it grew, I thought I?d treat myself to getting it fixed.On calling, the hairdresser I spoke to was very understanding that I wanted to see one of the ladies I had good experiences with and put the effort in to find time for me and my sister after school.However, I have just received a call from the receptionist to investigate why I was unhappy with my hair. I explained it was fine, I?d come back to get it sorted. She shared that Matt would see me, which I wasn?t too happy with as I had expressed I did not want to see Matt again. She asked why I did not share my dissatisfaction on the day and I shared that having a bit of a bad mental health day, I wasn?t confident at the end of the experience to say it wasn?t for me. She then stated that it was my mental health that would be the reason for the miscommunication on the issue with the hair donation. Although I appreciate efforts are being made to make contact, to take my words around mental health and to reduce my experience and the detail of the issue to that and then blame me for my experience, which I was more than happy to pay to resolve, was unfair.I do not feel comfortable returning if members of staff reduce people down to their mental health. Everyone has down days, but that does not mean their experience is false or invalid.Again, other than the bad haircut from Matt and the offensive call from the receptionist today, lovely collection of hairdressers. It?s a shame that a little dissatisfaction that I was happy to resolve was taken this way and led to such a bad encounter.Service: Hairstyling
April 2023 by Victoria Clark
Went to this amazing salon to get my hair lightened which was done by Grace, I am over the moon with the finished result and she ensured I was looked after the entire time, I even got a hot chocolate and biscuits. Could not recommend enough!!Services: Hairstyling
March 2023 by Charina Pria Sivayogam
Had my hair done with Grace. I?ve never been happier with my hair and she knows her stuff. Grace is also super lovely and friendly which makes the experience great altogether. Will definitely be coming back!
February 2023 by William B Hartley
I usually go to the barber but had a bit of a bush and not yet losing hair badly. So I thought to myself, let's try to leave those hair grow and have longish hair for once.Well I don't regret, Matt gave the best haircut I've had in years (probably my entire life). Very pleased, knows what he is doing, looked how my hair was naturally moving and worked around that.Very happy! I will be back
January 2023 by Liz Marshall
I went to Caraccio's by chance as my usual hairdressers had closed down and I was looking for a local hairdresser who could give me an appointment. How glad I was that I called them! As soon as I arrived, I was greeted by a lovely lady, my coat hung up, and I was shown to a seat and offered refreshment! What a great start that only got better! I had my hair washed and cut by Matt (so sorry for calling you Kevin! I'll get it right next time!). It was one of the best cuts I've ever had! Can't thank you enough. You made an old lady very happy!! I WILL be back!! ?
November 2022 by S G
I love this salon. It is very welcoming and everyone is so so friendly. You definitely get value for money, on top of a super positive atmosphere. Service with a smile at all levels.My stylist is Lulu and she is a truly amazing and gifted stylist , a true "Guru" of her craft. ??Service: Hairstyling
