March 2024 by Sue Allen
Service good but management underhanded. Managerment posting porkie pies about delivery.
March 2024 by NuggyMcNugNug 420
Royal mail are the worst couriers in England, last 5 items I've ordered that have come with them are never on time and the tracking status never updates because there always behind with everything, ridiculous they can mug people off and get away with it. Recommended using anyone but Royal mail...
November 2023 by barbara Cullis
worst service going post once a week,parcels come 1st except this week 3days being messed around with parcel and still not attempted to deliver,
October 2023 by killem al
God help you if your parcel is with them. You are lucky if you manage to collect it yourself. Otherwise it's red missed delivery notes at best. Swear they do not even bother knocking. Also I have a paper with my phone number on the door for deliveries. Too complicated for them
October 2023 by Charlotte Ayley-Smith
I haven't had any post for 10 days now. Two items are parcels that are 24hr tracked sent 8 days ago and one is a special delivery sent 7 days ago. None have arrived.
October 2023 by Iu L
They can?t help me to track my delayed parcel. Also, they gave me their manager number who never picks up the phone at all!!!
September 2023 by Private
Useless, ordered next day delivery on Wednesday and it?s STILL not here. This has happened multiple times, EVRI are more useful.
September 2023 by Scribble World
Amazing customer service here I felt very accommodated by the effort made by staff. Particularly, I spoke to a representative named Stuart and he was amazing! Efficient, helpful and very understanding. 10/10
August 2023 by janet jones
Not open at hours stated, have had to call a few times. Understand the collection service is to be scraped.
July 2023 by Daniel Forsyth
Now open for only 2 hours in the morning (after I am at work already) and 2 hours in the afternoon (most working people aren?t able to visit before 6pm).Take your money 24/7 online,Provide a service only on a part-time basis.Maybe they?re trying to get Universal Credit top-ups.Shocking way to run a national service.
July 2023 by RPM
If we miss a delivery the parcels get taken to The Canterbury delivery office; a 50 minute round trip by car. I lot longer by bus. They have changed their opening hours to basically hardly ever be open and haven't bothered to change their opening hours on Google, so people are still making the journey there, only to find our they are closed and they had a wasted trip.
May 2023 by matthew budge
My 2 parcels were supposed to come yesterday and still not here today awful service ?????????
April 2023 by Julia 369
Fine. Staff member was friendly enough.
December 2022 by SJ E
Bloody awful. They have LOST so many of my parcels . Strike or not. No excuse to lose parcels. Its very bad service.
December 2022 by Alex Bedford
Unfortunately, very poor service and staff with very poor morale. Sad
