September 2023 by Sujata Vinod kumar
Extremely rude manager when we went to west Wood cross chain, she was very disrespectful and unprofessional.
May 2023 by David Gibson
Large store with plenty of stock and friendly helpful staff
October 2022 by K D
Walked in and a staff members was collecting magazines at the front. She had some boxes stacked up to my shoulder height and threw a magazine across the infront of my face whilst i was looking at the display. Terribly rude. Maybe I should of spoke up and bought her inconsiderate behaviour attention but often not worth the backlash with this type of personality. Blonde dyed hair 50-60 years old. Candy is her name.
December 2021 by i witfit
I am also giving it 5* as the algorithm will hide low scores and you will not get to see their incompetence - which they excell at....So the customer services contacted me about this review and Louise was very helpful alas the reply email had a typo and it bounced - so unprofessional like everything else - £land is looking a better option or Waterstones.Do not buy their charity cards - badly folded \ creased - only fit for the bin - will not be wasting any more money on replacements with them at the prices they are charging one should expect better - even the offerings from £Land are better made.
July 2019 by Richard Hills
Expensive shop, all items that are not priced at RRP are more expensive than say Tesco or Sainsbury's.
July 2019 by Alwyn John Conway
A very comprehensive range of books of every type as well as a large selection of everything you normally find at W.H.S.
July 2019 by Mel S
We all know they have lots of stuff for office and school but their prices is too expensive. A lot of student will think twice to buy in WHSmith.
July 2019 by Matthew Sims
Normal what you would expect, over crowded fixtures and floorspace. Hence I only went here as was following girlfriend and ended up buying nothing.
July 2019 by Kerry Cornish
Love this shop and have a great range of items... Shame the staff are so miserable, unhelpful and rude
July 2019 by Lesley Still
The staff at the store in Westwood Cross Broadstairs where very helpful especially one manager called Sam as she went out of her way to help us
July 2019 by Susan Stil
It was fine, had what i wanted, used the self service till. Did not talk to any staff.
July 2019 by Carolyn Partridge
Sales assistant NEEDS to be aware that people on crutches do not need to be spoken to in a patronising way
July 2019 by Ann marie Slade
Came in here,as went in Waterstones first for a gift voucher, didn't get anyone to come to the counter to serve me, there loss wouldn't go in this Westwood shop again,yet great service in the blue water one,so now will go to whs , I've been in a few times now, always someone on the till and also helpful, guess that is why they've been around for years great service
July 2019 by Ann P Wilkinson
Westwood shopping centre, WH Smith is a great store with tables and chairs outside, we were served by a lovely girl. It was hot without a cloud in the sky. The coffee was just how l like it perfection.
July 2019 by Li Palmer
Expensive and cluttered. And worst of all they try and sell you something (from other companies) each step of the way, even so far as printing broadband switching adverts on your receipt. Even the self check out tries to up sell you sweets.
