October 2023 by Nathan Chapman
My Partner and I came here on our anniversary to buy each-other something and had some great service on Friday by Amanda, she did not hesitate to help us find what we was looking for, even going out of her way to tell us about the perfumes and aftershaves to make sure we found the one that was right for us. We was both so happy walking out the shop because of how nice and attentive she was, even sending us on our way with a free gift each. Thank you Amanda you made our day
September 2023 by Sarah Haggerty
Beth is an amazing member of staff, always has the perfect suggestions and know exactly what I would like nothing is too much trouble and her customer service is excellent.Thank you
August 2023 by Tim Linsell
Took my son to buy his first fragrance with some of his birthday money. He picked CK Obsession for Men, but then accidentally picked the women?s version and bought that. Tried it on in the car and realised the mistake. Took it straight back and explained the mix up but the store refused to exchange it. Zero help even considering the circumstances. Really disappointed and we will not be shopping there again and will warn all of our friends. It may be discounted, but clearly at the cost of customer service.
August 2023 by Google user
Bought a perfume there, and the motto/spray stopped working before hardly using the perfume. It wouldn't even work even with their device instore. They rudely refused to exchange it, it is still practically full and I cannot access it. Very unhappy about this. No where to further complain as there is no head office number or email
August 2023 by Photisile Ntshalintshali
Bought a perfume there, and the motto/spray stopped working before hardly using the perfume. It wouldn't even work even with their device instore. They rudely refused to exchange it, it is still practically full and I cannot access it. Very unhappy about this. No where to further complain as there is no head office number or email
August 2023 by JRC Cook
Good selection and friendly staff
July 2023 by lorraine Coombs
Went in with faulty perfume had a screenshot of the click and collect from my friend who bought it as she had thrown the receipt but the refused to change it. Or give any help at all. As they are the only shop that sells at wwx to I was not impressed as have a birthday present I can't use.
April 2023 by Lenka Tancosova
Such a unwilling and unhelpful. Zero customer service, and very rude manager telling me off infront of a children and shouting to leave the store! And told me to complain at headoffice. Reason? I got a present from my son that paid £110 for a gift set and the parfume inside was broken not spraying at all. He has been told he has an account so all he needs is an email address, however she said to me you dont have a receipt so I can not do nothing. But the main reason why I went in is just to exchange a faulty parfume and she was so unwilling to help and very rude infront of childrenZero star
February 2023 by Dave Davies
Brilliant place smells though good service
January 2023 by Jim Wheeler
Not a great experience, had the product staff not that helpful, maybe it was just a bad Day!!!?
January 2023 by Pamela Smith
Was with a friend who needed to purchase some perfume for a Birthday Present - the sales assistant was very helpful and the purchase was made very efficiently - would certainly recommend this establishment.
January 2023 by Graham North
Helpful salesperson. Very knowledgeable and good customer care.
December 2022 by Terry Owen
Good service I will go again
December 2022 by Steve Flint
As always, kind knowledgeable staff who are very helpful.
December 2022 by William Man
Had to wait to long to ask a question and they did not have what I wanted in stock they did not try to see if they could get it for me
