December 2023 by Asi Ba?l?
I bought a pair of sneakers and when I wanted to change them a day later, I didn't get my money back
November 2023 by Rhys Thomas
Really friendly and professional all staff in there, gave me good advice on football boots. Would highly recommend this store to anyone. Hope they get good credit from this review
November 2023 by Pipeline gutters
Need to update your times online arrived at 9 when it says it?s open but told I couldn?t come in until 9.30
November 2023 by Justin wells
My wife had a few bit of clothing she wanted to try on and was told she'd have to leave her handbag behind the tills as security "as it's store policy". Okay I get there is a limit, but to ask a customer to leave her handbag behind the till?!Went back a couple of days later as my son wanted to visit the Game store inside. Went to pay for the item and a sign that says "till closed, please pay downstairs". Went downstairs and was told I couldn't pay here, I have to go upstairs. Left the item there and happily purchased at Waterstones instead.
October 2023 by Jim Bolton
Found it very hard work to get served!Staff are far more concerned with chatting and wondering off the tills then they are serving.Didn't realise it was so hard to give some one your money...
October 2023 by Phillip East
Terrible attitude shown by staff the rudest people I've ever known!
September 2023 by Stephen Townsend
Quite for the time of day I went there with my son, they actually had everything we wanted in stock first time for everything ?just wish the staff where visible instead of having to search the store for someone to help?
August 2023 by Charlie Rayner
Appalled by the staff?s unwillingness to help, i was after a specific model of trainer and they didnt have my size (9), but they had 8.5 and 9.5. I was pressured into buying the size too small and the staff completely forgot to mention that purchasing online may have my size, i walked out unsatisfied after having had no idea if i had the right shoe as they said it would fit better eventually. I came back in an hour later to return them as they were beyond painful to wear, and they refused to let me return them. The staff also refused to mention said return policy at the time of purchase, despite being aware that i was buying a size too small. i wouldnt have had to return them anyway if they staff were actually helpful. Bought the correct shoe elsewhere with far superior customer service.
July 2023 by The Mad Racoon
Massive sports direct with a game store attached. There is a very large range of clothing, starting with budget options all the way up the scale. Some sports equipment is available mostly at a good price.
July 2023 by Nickie Oakwood
Terrible service at the new store. Loads queueing at til only 1: til open.
June 2023 by Immortal Jellyfish
Massive sports direct with a game store attached. There is a very large range of clothing, starting with budget options all the way up the scale. Some sports equipment is available mostly at a good price.
June 2023 by Antony Ding
Not enough floor staff if you go on a Sunday, which is a shame. Good range of products at good prices.
April 2023 by Lainey Mitch
Appalling behaviour by the alleged store manager who refused to give her name. As a manager you cannot refuse to give your name.Picked up an unpriced trainer, fitted perfectly, asked the price as not listed on the shelf or boxes. Was told a price. When the box was provided from the stockroom it was cheaper. Cashier queried this with the one staff who said they have to charge the price it scans not the price on the box. I disagreed as I am sure legally they cannot do this.The cashier called the store manager who said they DO NOT have to change the sticker to show the higher price which I again challenged to no avail. I accepted to buy them at the dearer price advising I'd be contacting head office (unsurprisingly no answer) and trading standards.She took the box off me and proceeded to peel the sticker off stating she can take it off sale for 24 hours and change the price. Having worked in retail I reminded her she has to change the box tag too Which she said she didn't have to do but legally but they do. I tried to get the box back to purchase the shoe she became almost hysterical and refused to sell me the trainers.Very very poor customer service. Does not reflect on the two helpful members of staff on shop floor or the till
April 2023 by Dan Broughton
Fantastic store run very well with minimal staff, will be returning!
April 2023 by Tracy S
Went to the Westwood Cross store today. Took our dog wasn?t sure if we could take her in so I waited outside while my husband waited to speak to a member of staff to ask if we could bring her in. He was ignored for 5 minutes while the lad talked to his friend. In the end my husband walked away and purchased his boots . Whilst at the till he asked the young girl if we could bring dogs in she said yes if carried we then went back in carrying our dog. The lad who previously had ignored my husband was straight on us asking if it was a guide dog, we said we were told we could take her in he was extremely rude and said no. I think staff training is needed he was ignorant and rude. You are after all a sports/outdoor store maybe dogs should be allowed in. We will not be returning its a shame as it?s a lovely store. Maybe send in some secret shoppers to check on your staff
