January 2024 by Nigel Ward
Alleays great service and availability
December 2023 by Phil Martin
Lots of varied products, high quality, high cost items.Always a very busy store.
December 2023 by Suzanne Goody
Well spaced displays, good quality clothing and friendly staff
October 2023 by P MD
Shopping experience always 2nd to none, probably the jewel of Westwood Cross, Food hall never fails to delight, excellent quality and choice. You don't always have to may more either, some items are actually less than the average.Throughout the store quality is key, staff are very helpful too.
October 2023 by kerry brown
Really poor experience in the cafe today. I asked a member of staff what sandwiches were avaliable (as the sandwich fridge had a sign saying ask a member of staff for selection) she was very rude and said 'ask at the till', like I had asked the most stupid of questions. When getting to the till same said lady was serving, I asked again politely can I pls ask what sandwiches are avaliable. ' she said rather rudly 'classic and seafood' then said she needed to check out the back. Would be a good idea for staff to be briefed on what is avaliable instead of having to check out the back and leave a huge queue of customers waiting. Also the serving counter was filthy. Over all really disappointed and the sandwhich cost £5 and was tasteless!!!!
October 2023 by Gaynor Wickenden
Wonderful breakfast the best ive had in a long time,wonderful shop
September 2023 by Gabriella J.o.
It's a good store. I wish the food hall was a bit bigger than it is as it's smaller than most M and S Foodhall's and the one in Central Canterbury or the outskirts of Canterbury but it is a good store and it also has a better clothing range and homeware range than Canterbury Central store as well.Toilets are clean and cafe is okay as well.Think they need another floor with the store.Like coming here because of the free parking. Good customer service as well. Shame it's come at the expense of Deal having an M and S foodhall itself and also other places like Folkestone where there is still the demand for one.
August 2023 by Jordan Clark
Iced coffee was terrible, just bitter and burnt, far from "master batista" coffee, ordered crispy chicken ciabatta and chips, both were of awful quality and bread was soggy similar to a school dinner, ham and cheese toastie was okay, menu was poorly laid out and not descriptive at all, what happened to this cafe it used to be so much better
August 2023 by Treat Queen
Disappointing birthday morning!My £10 refund came as £9.90 on a gift card plus 10p cash. Why?Then my brunch treat, the poached eggs were hard boiled and when I asked for an extra piece of toast was told that was impossible, so I had to buy an extra 2 pieces. No jam or marmite, only if you paid more on top of the extra £2 50 they charged me. No rocket or tomatoes as usual.So my not very nice breakfast treat cost me £11.50..Very disappointing m n s.Staff on this morning weren't the usual accomodating ones, just very jobs worth.
August 2023 by Barbara Willis
Great service
Excellent coffee
July 2023 by Vivienne Conway
Went in at lunch, to be told there is no bread of any sort as it wasn't got out of the freezer, after a very long wait, staff were very unhelpful quite rude xx
June 2023 by Analyn Asuncion
I went today to M&S to get the biggest bottle of wine they could have for my father in law father's day present for tomorrow with my 9 year old son..waited more than 30 mins for coach to get to westwood cross but coach didnt turn up so I decided to walked with my son for 40mins to get to M&S,but when I pay for the items that I buy cashier asked for my I.D.. as I forget my Id's they didnt allowed me to have the bottle of wine..I was dissapointed and very upset, I'm 42 years old..I showed My Id's on my phone,and manager said that it could be edited..so was end up with the fathers day card and and wine bag only. Very dissapointed.
May 2023 by Pravin Mistry
A very good M&S store with a foodhall and cafe. The cafe. is good but on during the day and at weekends it's very busy and hardly no seating space. I found that best times to go are mid-weekday afternoons around 3pm onwards and 4pm on weekends. These tend to be the quiet times and hardly no queues and you still have a good choice of cakes and snacks.I recommend a cappuccino with Oat Milk!Staff are friendly and always provide a good service - Highly Recommend!
May 2023 by Tamster
Is M&S about to fold?!! I went to buy underwear, one of the flagship products of M&S, but couldn't buy what I wanted. There were hardly any staff about to help, which is what made me wonder if M&S are cutting back too much? The one member of staff I did find was no help and grumpy! The prices were higher than ever, the product labelling unhelpful, meaning I had to open packaging to find out what materials were used - that's unhygienic and annoying! I left knowing I wouldn't bother shopping there again, after years of happy shopping.
May 2023 by Rebecca Chalk
Convenient location. Good choice of food and clothes. Limited sizes in lingerie was frustrating.
