March 2024 by Stephanie Walker
The lady debs was so lovely, she greeted me as I went in and helped me signed to the vip service to get a discount next time I come in. Lovely service.
February 2024 by Natasha Kingsnorth
Went into the bluewater branch today just to pick up some hot chocolate and had the best customer experience ever, deb came over and helped us with all the different chocolates she also told us about how hotel chocolat helps the farmers ect, we had such a lovely experience thanks to deb and the lady who was working with her was lovely too!
February 2024 by Rob Taylor
Came in for a birthday treat ladies here are brilliant really helpful and freindly thank you so much for making our granddaughter feel so
January 2024 by Breege Citak
Lovely customer service from Sarah! And lovely chocolate :) thank you!
November 2023 by Tayo Tella
Thanks to Sarah and the gentleman working evening of 18th Oct. Friendly and kindly answered my questions about the products. Thanks, looking forward to eating my macarons and having the Salted caramel cream :)
October 2023 by Zey Suka-Bill
Wonderful customer service and welcome from Evelyn, who is probably the best staff member in the whole of Bluewater. She was so kind and extremely patient as we made all our selections.
July 2023 by Rob Beacham
Great choice of fantastic chocolate, helpful staff
May 2023 by Sandra !
If you are a fan of chocolate this is the best place to enjoy the different flavors. It has variety and quality. Different prices that adapt to the pocket. It is also an excellent shop to buy and make gifts. It's worth it!
March 2023 by Sue Wade
Great place for gifts?
February 2023 by H5432KMjackies
Went yesterday to find the place is all boarded up. I don't know if it is shut for refurbishment or if it has shut down permanently. This is the second coffee shop I used that has been closed. My favourite was Costa in Waterstones. That's gone too.
January 2023 by Sharon Lemon
Always a good visit when it's good quality chocolate
January 2023 by szilvia iwudibia
Rude condescending service ,Most hot chocolate products are very close to expiry date ( less than a month ) on full price ,I planned to buy a selection of hot chocolates as a Christmas present but how can you present someone with an expired product. In store I asked for few boxes with a longer shelf life but I was told that ?we need to get rid of these first ?.. ? Hotel chocolate? please look into your management in this store .
December 2022 by John Witchell
Difficult to browse this place and then come out without buying a treat for yourself or a friend. As Xmas approaches it's busy but 3 tills get the job done quickly. So many flavours, shapes and sizes of chocs, you won't be disappointed.
December 2022 by Diana vinci
Lovely service, nice people, will go back again
November 2022 by morganhearty
Really poor customer service, my mum ordered a Cappuccino for herself and a caramel latte for me, the lady behind the till laughed at her infront of everyone, and when she was asked why she was laughing she made derogatory comments about the coffee order and saying ?they do all sorts of flavours now it?s over the top? etc. It was a caramel latte. It?s hardly a complicated order, and it?s really none of her business to comment on what paying customers are ordering. She was the only member of staff not wearing a nametag either, so clearly she did not want to be identified. Won?t be returning.