December 2023 by 857geoffh
The coffee was OK but this Costa Coffee outlet in the Next store in Barstead, Maidstone is the worst Costa I have ever been in. I appreciate that it can get busy but no effort had been made to either clear the tables or sweep the floor. We certainly won't be going back.
July 2023 by pleasantKent
This appears to be a very 'clicky' branch of Costa. Not from the customers perspective, but from the staff. The product is generic Costa fayre, but what makes a difference between Costas is the staff. Staff here quite obviously have their favourite regulars, always seemingly willing to put on a happy show of interest in them, being pleasant and polite. However if you are not one of the 'special bunch' then the greeting and service is downright dour. This is particularly obvious with the manager who one minute can be bright and bubbly and smiley with one customer who she knows and then scowl and look down her nose at you to those she doesn't. This seems to then be copied by the rest of her staff. I use it because the location suits my movements a few days a week, but it's not by choice I'm afraid.
May 2023 by Debbie Aukett
Really rude staff. Asked if I could add something to my order and was told very bluntly ?depends what it is? asked for one of the new iced whipped lattes and the girl rolled her eyes and gave a massive sigh. She then had to read how to make one. Clearly a big inconvenience to her. Won?t be returning!
May 2023 by Marcin Choszczyk
It?s really nice place to have coffee and meet up. Nice and friendly staff. Always clean and tidy, I can higly recommend it to have quick coffee.
May 2023 by Paul Bowman
Needs a refit come on Coca Cola sort all your Costa Coffee sites out the staff here are excellent.
April 2023 by Google user
If the manager of Costa on Ashford road sees this, I would encourage you to invest in some training for your lazy and rude staff, clearly demotivated while they continue to gossip about customers behind the counter. Spending £4 on a coffee, I am expecting enhanced customer service. But no, instead I feel as if I am a nuisance to be here, which should NOT be experienced within the hospitality industry. Katie/Kathrine needs to smile. The ginger girl who has been here a while seems to take this job as some sort of joke. I will not be returning and I am surprised these people still work here after numerous complaints over the years. Even a smile would be appreciated. In addition to this, while the workers chat and giggle with customers (which is ok in moderation), dirty plates and cups are left on the tables. I don?t think the staff realise that this automatically makes a coffee shop appear unappealing and neglected. Costa is a huge chain, and this poor customer service will make it go downhill, irrespective of this only being one outlet. Please reinforce this to your staff. Thank you very much and I hope to see your customer service improve. Other than that, the toastie was great.
April 2023 by grace dutton
If the manager of Costa on Ashford road sees this, I would encourage you to invest in some training for your lazy and rude staff, clearly demotivated while they continue to gossip about customers behind the counter. Spending £4 on a coffee, I am expecting enhanced customer service. But no, instead I feel as if I am a nuisance to be here, which should NOT be experienced within the hospitality industry. Katie/Kathrine needs to smile. The ginger girl who has been here a while seems to take this job as some sort of joke. I will not be returning and I am surprised these people still work here after numerous complaints over the years. Even a smile would be appreciated. In addition to this, while the workers chat and giggle with customers (which is ok in moderation), dirty plates and cups are left on the tables. I don?t think the staff realise that this automatically makes a coffee shop appear unappealing and neglected. Costa is a huge chain, and this poor customer service will make it go downhill, irrespective of this only being one outlet. Please reinforce this to your staff. Thank you very much and I hope to see your customer service improve. Other than that, the toastie was great.
April 2023 by callum k
I walked into Costa and needed to use the bathroom before my friend bought her food and so i went to the toilet and was rudely shouted at before entering as i didn?t know there was a code. My friend then bought her food and i was sarcastically told to put food i had brung in into the bin when i left. I then used my friends code to go to the toilet and the staff then spoke about me behind my back infront of other customers using curse words. The service was appalling and staff were extremely rude and unprofessional. The server i believe that was extremely rude was Katie Marshall who could?ve been cleaning the dirty tables instead of making a customer feel uncomfortable.
March 2023 by Basil thecamper
Slow service, below average coffee. Not a pleasant visit I'm sorry to say
March 2023 by DD M
Slow service, below average coffee. Not a pleasant visit I'm sorry to say
March 2023 by Bryan Fitzgerald
A good place for breakfast, to meet people and relax. Handily located. Friendly staff.
December 2022 by markbM4047HL
Queuing to the door, only 2 young staff working - who were either stressed from over working, or hungover from New Year?s Eve celebrations - either way not so much as a smile. Seats we sat on were worn out and dirty - clearly no one had ever cleaned between the cushions. This store when it first opened was amazing - great friendly staff and a good atmosphere. Now it is seen as one of this coffee shops that doesn?t need to make an effort as they always will have business from the ?churn? of passing traffic. Saying that it is clearly less popular. If customers pay £3-£4 for a coffee there is an expectation to get an enhanced level of customer service and environment. Unfortunately neither is the case here.
December 2022 by James
Staff are rude, all toilets out of order
November 2022 by David O'Brien
Very nice Costa. Larger than I expected for a small town like Bearsted.
October 2022 by michael sell
I believe that Costa Coffee is not a patch on Caffe Nero. I only visit Costa if I have no other choice because its coffee is too bitter for me
