October 2023 by Zahra McLaughlan
An hour wait for a pre-ordered prescription that I ordered a week ago! Countless customers came in after me that had to wait for a prescription to be dispensed and were served before me. When I spoke to the colleague I was told they are short staffed and I have to allow 10 days for collection!!!! No waiting system at all. Appalling service will be going elsewhere from now on
October 2023 by janice cooper
Very bad wait over 1 hour for one item its getting worse there
September 2023 by Dominic Dean
Long queue this morning, understaffed and no apology for keeping people waiting, poor
June 2023 by Keithanthony Taylor
Better Than all the Rest"Each time I've visited Paydens at 12-14 Martin Square, Larkfield, I've had a wonderful experience with their courteous, efficient, and cheerful staff. On one occasion, I even had the opportunity to have a chat in a private room with their head pharmacist, who kindly took my blood pressure. Paydens is located miles away from my residence, whereas Oaks Pharmacy, situated just across the road from my house, seems incapable of delivering such exceptional service. Today, I was pleasantly shocked to receive a phone call from Paydens, checking in on how I was doing with my prescription. I must admit, I was almost fell off my chair in disbelief in doubt at the incredible care and level of service received from Paydens at every level, after the appalling experience I received at Oaks my faith has been restored and the extra distance up the hill on foot from the village is well worth it."
April 2023 by Arran Byers
Useless? if you enjoy waiting for 20Mins whilst they talk to everyone whilst you wait your have a great time
February 2023 by Natalie Scott
What's with this sending to hub ?A week between ordering prescription at doctors and it possibly being ready. Was told it's be there 2 pm today. 5.20pm said it's not done, and we're closing... It'll be done Monday ..Getting prescriptions sent elsewhere, nothing is ever in stock or ready.
February 2023 by Turtling Meerkat
Always a queue and is slow to move. Need better organising. I.e. one till for normal retail purchases and one for the prescription drop off.
December 2022 by Mitch Clarke
One of the most incompetent pharmacies I have been in. Staff are so entitled
November 2022 by David O'Brien
I only went for a covid jab but the people doing the vaccinations were very helpful and efficient.
November 2022 by Lisa Martin
Avoid at all cost. Diabolical service. Some staff are friendly and some staff need a new vocation.
October 2022 by Mark Collins
Absolutely useless somebody needs a boot up there bum in that place from higher up.New system don't work. Your OK if got 1 item if they got it, anymore than that come in couple of days as perception at hub whatever that is. My doctor sends over to chemist not the hub. DON'T WASTE TIME DOWN THERE
July 2022 by louie888888888
I phoned 3 time to see if I could pickup a Prescription and yes they said it was here I did ask again are you sure as I have a 45 minute drive and I was Assured yes it?s here so off I trot to get a bus to them and Guess what you?ve guessed it .It was not there all they said come back tomorrow when I ask them are you sure it will be here as I took the bus here SO DONTDon?t bother waste of time I will never go there again So if I could give - I would thanks for Nothing Don?t waste your time and energy very very poor chemist DONT GO THERE IF YOU NEED A Prescription fast
July 2022 by Brian Underwood
Used to be efficient but now poor ,I was told pharmacist was to busy to check blood and gave me a new list of when they could accommodate me .no notice was given
June 2022 by Savvy Consumer
If ever there was a reason to stock-pile your medicine, Paydens is it. Helpful and friendly staff are not backed up by systems. Some out-of-touch manager, sitting in his/her ivory tower, has decided to change the system for prescriptions which now take in the region of 2 weeks from ordering to collection. As we were going on holiday, we submitted our repeat prescription requests to our GP slightly early, thank goodness. Obviously, this can't be done too early or the surgery won't authorise it. 6 days after submission we went to Paydens to collect, only to be told they weren't ready and come back a couple of days later. Dutifully, we returned today only to be told that our prescriptions still weren't ready and would we please take a seat. Apparently, part of the order is now sent away. Why??? The staff were overwhelmed, the queue was out the door, and the waiting area for prescriptions was full. The poor staff are having to deal with constant complaints from customers. We waited for our prescriptions to be made up, only to be told that it was short and could we come back tomorrow. From walking through the door to walking out took almost an hour. This is simply not good enough. If you are going away on holiday, it means you might need to submit your request as much as 4 weeks early in order to stand a chance of picking up your medication before you leave and not risk running out of medication while away. Either that, or stockpile your medication. I really feel for the staff. Whoever has been responsible for the change of system, which clearly isn't working, should be given their marching orders.
May 2022 by John Frost
Paydens have been very busy lately but prescriptions are usually ready.
