December 2023 by bogixy
As Costa coffee is true for the brand, and the variety is very good ? The staff is really kind and the service is excellent ?
November 2023 by chris randall
If Costa read this, I would like them to explain that for a company that spends a lot of money training the staff, why does every Costa taste different???? Your shops are not consistent and that's not good. I always tell them how to make my Belgian chocolate cooler from what I was told by someone who makes it the same she was taught how to by Costa. They should also bring back the malt powder they use to use. Having visited again today 23/10/2023 the place was super busy there were hardly any choices for food and cakes, no one was restocking selves and its so noisy in there you can't have a lunch meeting?? I normally got to snodland, which is always brilliant but was closed today because of staff shortages?? Maybe stop getting teenagers to run the place, and staff will last longer.
November 2023 by Miss jones
Met up with friend for a good chat and bite to eat.Parking: Perfect
November 2023 by Dan Pepper
Absolutely vile sitting in experience - of the 10 free tables in the restaurant 8 were left with discarded food and cups. I had to move plates with half eaten food and cups with dregs in the bottom from the table we sat at to the table next to us and wipe down my own table before seating. When we left only half of the stuff I'd moved had been cleaned up. Food and drinks wise its a Costa, you know what you're getting, decent if slightly overpriced coffee, but I would never eat in at theis establishment again and would recommend others didn't either. I know this isn't the case across the board for Costa either as I was in the restaurant in Maidstone literally yesterday and it was spotless. Wish I'd taken a few photos, there was literally drink splashed up the wall where we sat. Genuinely grim, needs more staff.
October 2023 by Amanda Nolan-Durbin
Slowest service I?ve experienced at a Costa. 15 minutes to serve 2 customers, it?s no wonder the queue was out the door.
September 2023 by Nugs Clearance
£4.05 and not even a full cup poor
August 2023 by Giulia Correia
I always get great service, coffee and service at Costa. Love it.
August 2023 by Ros Perriman
Had my favourite sausage bap and caramel Latté . This store is always busy and needs more staff as I had to wait quite a while to be served . The staff are fantastic and really try hard to serve you as quickly as possible but when they make smoothies and frappes they needed someone at the till . Always lovely here .
July 2023 by debbiebD2138VI
Outlet nice and relaxed spoilt by a sour faced woman serving at the counter this morning , if you dont want to be there get another job!
July 2023 by Stuart Emslie
Long queue, long wait, only 2 staff serving one of which was annoying and loud.
June 2023 by Tiffany Reece
Although the service in here is really friendly, the short haired blonde lady is amazing! I'm sad to say it is filthy. The tables are almost ALWAYS dirty and you have to moves other people's cups and rubbish out the way to sit down, then clean the table yourself. I have a baby so l have wipes. People should clean up after themselves but also not a lot of space to do this. In the hot weather, it makes it uncomfortable with the flies. Air con is very temperamental, so if you're looking for a tasty coffee in an unpleasant environment, this is the place to be ?
June 2023 by LEE BON
It was lovely ? (a year ago)Last week & today a different matter. It?s dirty & the costa app doesn?t always work on this store. I?m scared to visit the toilets don?t know what I would find.
June 2023 by Prinny
Visited this branch today with my family. All the front staff are lovely, bubbly and efficient. We sat down and managed to spilled my husband's drink. Went and ask for help, Victoria managed to spot and helped me all the way for clearing my mess without any hesitation. Of course, I helped her as I can't just sit in one corner whilst she's cleaning the mess I made. She's amazing. She helped with passion, calmly and professionally. Thank you so much Victoria. You're an asset to this branch.
June 2023 by Brandon Lee
Absolutely filthy place. No tables were cleared so there was nowhere to sit in the cafe, the floor looked like it had never been swept and cups and plates piled high on the tables. Behind the bar was another story. As an ex Costa employee myself I would've been sacked on the spot if my bar was as messy as theirs was. Again, cups, blenders (not washing blender's between drinks either, serious allergy risk) and what looked like mouldy milk spills on the floor along with lids, napkins and coffee grounds.When I eventually did get served, as the staff were too busy chatting, eating and drinking or on their phones (again, I would've been scalped if I was spotted on my phone behind the bar let alone taking a phone call) the staff member was too distracted and didn't put the lid on my drink properly resulting in me spilling my drink just outside the store. I went back inside to attempt to get another drink, but it would've been easier to get blood out of a stone.
June 2023 by Angus Steak
Always very busy, service & coffee quality depends on whichever staff are on rather than being consistent & they don't always keep on top of the cleanliness given covid times not so long ago. ( Review written June 2023).
