March 2024 by Cameron Brown
Really poor service from a bmw dealerBooked in for new front brake pads - turned out this was not necesssry and sensor was not working - instead of asking if I wanted it replaced just went and did it anyway.Waited 6 hours for that - and then told no wash of car as I had wanted things done ?quickly? - other things I had asked for were ignored until I raised themWoman in service scowled at me until it was payment of bill time when it became all smiles - so transparent. No attempt to hold any rapport and constantly told me how busy they were.I would avoid this dealerMy other car is an old porsche and they should visit those Porsche guys in Toñbridge to see what customer service is like - they don?t care how old your car is - you are made to feel like they care
March 2024 by Naithan Gunn
After purchasing over 7 BMW vehicles I only trust Elise Mankelow to deal with myself. She is a credit to Arden and always committed to providing a wonderful service. Thank you Elise
March 2024 by John Kell
Lovely environment, very relaxed. Staff also very accommodating, particularly Elise Mankelow, who always takes the time to explain everything in detail while also making you feel like she is your own dedicated representative. Have been a customer of Arden for 5 years or so now and Elise has always been very professional, knowledgeable and, above all, courteous and friendly.
March 2024 by Dan Abnett
Elise at Arden provided brilliant service and help again, and was personally engaged handling any small problems. Highly recommended.
March 2024 by Michael Weekes
I have had excellent customer service from Arden Maidstone over the last two years especially from Elise, who is an asset to Arden?s .There is nothing too much for her to do for you and she will go the extra mile to make sure your visit is a pleasure.Thank you for your commitment Elise.Keep up the great work.
March 2024 by Graham Lyons
I purchased my current car from the Arden BMW dealership in Maidstone and have returned since for servicing and some wheel repairs.On each occasion I have dealt with Elise who is very professional and extremely helpful, explaining everything perfectly.
March 2024 by Jamie Robbins
Personal and flexible service as always from Elise.Value this a lot.
March 2024 by Andrew Williamson
Good value for money, excellent and prompt service. Special thanks to Elise Mankelow (Arden Maidstone) in Customer Services for consistently looking after me well during the past 6 years at least
March 2024 by harrison herring
I only typically visit this dealership for parts, having never bought a car from them (but from other dealerships). however, nearly every time I have been in to order parts, the experience is disappointing, to say the least. phone calls are never received to let you know that the parts have arrived. I have had faulty parts be refused to be replaced, unless I book the car in for 'diagnostics' (at an £80 charge)...I would strongly suggest going elsewhere for genuine BMW or MINI parts. (my best experience being Barrets BMW in Ashford)
March 2024 by Kush
Have been using Arden Maidstone for the last 4 years now and its been a great experience from sales to service. Strong believer in great people make great companies and Elise Mankelow makes doing business with Arden Maidstone a breeze. Informative, quick and thorough. Thanks again Elise and Adren Maidstone.
March 2024 by Kishan Lootooa
Nice showroom
March 2024 by Aaron Weekes
I have been a customer of Arden Maidstone for the last three years and always received excellent customer services especially from Elise Who is a an asset to Arden?s and always makes you feel a valued customer. Many thanks
March 2024 by Chris Rayner
Very good service especially from Elise Manktelow service manager.Brilliant customer service
March 2024 by Bicky Malhotra
I recently had the pleasure of experiencing exceptional customer service at BMW Arden Maidstone and I am eager to share my positive encounter, highlighting the outstanding assistance provided by Ms. Elise Mankelow.From the moment I walked through the doors of Arden BMW, the atmosphere exuded professionalism and a commitment to customer satisfaction. Elise Mankelow, a shining example of this dedication, went above and beyond to ensure my experience was nothing short of extraordinary.Elise's knowledge and passion for the BMW brand were immediately evident as she effortlessly guided me through the available options and addressed all my queries with a level of expertise that instilled confidence. Her friendly nature and genuine interest in understanding my needs made the entire process not only smooth but also enjoyable.What truly set Elise apart was her unwavering commitment to customer satisfaction. She took the time to listen attentively to my preferences, providing valuable insights that helped me make an informed decision. Elise's dedication to ensuring that every aspect of my experience exceeded expectations showcased her commitment to building lasting customer relationships.Throughout the entire process, Elise demonstrated exceptional communication skills, promptly keeping me informed about the progress of my service and addressing any concerns with a proactive and solution-oriented approach. Her attention to detail and willingness to go the extra mile truly made the difference in creating a seamless and memorable experience.In addition to Elise's individual brilliance, the overall ambiance and efficiency at Arden BMW were commendable. The dealership reflects a commitment to excellence, from its well-maintained facilities to the knowledgeable and courteous staff members.In conclusion, my experience with Arden BMW was nothing short of outstanding. Elise's exceptional customer service skills, combined with the dealership's commitment to excellence, have undoubtedly secured Arden BMW as my go-to destination for all future automotive needs.I extend my sincere gratitude and commend Arden BMW for fostering a culture of excellence that sets them apart in the automotive industry. If you're in search of not only a premium vehicle but also an exceptional customer experience, Arden BMW, and particularly Elise Mankelow, come highly recommended.
March 2024 by Peter Baker
I tried phoning the parts department for a quote twice, both times it patched through every phone in the building before being put on hold indefinitely. I then physically went into the branch to ask, the lady at the reception desk was very kind and pointed out where to go to find said parts department (hence two stars). Upon arriving at the parts desk, they then completely ignored me for about 20 minutes (having pressed the "ring for attention bell" about three times during that period) so I have given my custom to Steven James Ruxley BMW. Arden parts department is a joke.
