November 2023 by Quentin Tanton
Very low levels of timber stock. Probably less than a quarter of the usual.Visited again for a single sheet of chipboard. Had to wait over 30 minutes for it. Aweful service, go elsewhere if you can.
November 2023 by Dawn Sharp
All I can say is Wickes of Ashford should be in the guiness book of records for how many excuses that they can come up with, As it would seem that if this was a full time job they would certainly be awarded 5 plus stars
October 2023 by jinxuk303
Had the best experience with the local staff. Nothing was too much trouble.They also love Jack so 5 stars every time.
July 2023 by Celina Grant
Really disappointed with service from ' a manager' PETE. I cannot believe the level of unprofessionalism I experienced from this member of staff. He was so rude and condescending and tried to act like he was not being patronising when I called him out on it. I have recently purchased, in cash 2 kitchens and I still have some matters concerning parts unresolved. I am so disappointed in the level of service I have received in the absence of my Kitchen designer. Avoid this store and this particular employee of wickes.AWEFUL SERVICE!!!!! AVOID.
April 2023 by J P
No Staff. click and collect not fulfilled as they couldn't find items.Shocking customer service.Will never go back
January 2023 by Samantha Hayes
Popped in today, first time in a while. What a disappointing visit. From outside the whole building needs a freshen up, considering it's a DIY store, bit embarrassing. Inside was no better, felt like we needed a torch to find our way round. Didn't buy anything, couldn't wait to leave
December 2022 by Nigel Ottaway
Went to Wicks in Ashford and the female staff member that was serving on the till,I didn't catch her name, but she was very helpful/polite and friendly.
December 2022 by Roy Clark
Wickes has been in Ashford many years and sadly the store resembles this, it really does need an update. Stock is OK, not plentiful by any means. Parking is ample but ongoing road works make getting to the store tedious.
December 2022 by Paul Foreman
1 item short.Tipped trolley over in doorway, no staff helped.Reported inwards door not working, had to force open with hands. Staff not interested.Won't be returning.
November 2022 by DAVE SPICER
Always seams to have stock of what I went for. Always a parking space. Does what it says on the tin! Plus I get 10% off of everything!
October 2022 by Tina Hogben
Good customer service with a faulty product. Replaced without any problems. Thank you
October 2022 by Hassan Harake
A special thanks to Josh who was extremely helpful with assisting in loading 20 + bags of compost into my car for me. Very polite and friendly, as were the other staff during my visit. Thank you!
September 2022 by rony mathew
Cost effective. Good staffs. Enough parking space. Not much collection compared with B & Q
August 2022 by K W
Don't trust the stock levels, useless
June 2022 by Fergus Presswell
Builders merchants. Supplies and tools. Kitchens. Timber etc. Reasonably priced but check against b and q etc before shopping as not always cheapest option
