January 2024 by Michael Hickman
An unmitigated disaster from booking the Christmas Day Menu for a family of four for £223.96 (an unanswered complaint since 18/12 except a guest service team auto-reply to say they will be in touch!) through to the Christmas Day Meal.Venue atmosphere was flat, no festive decorations in our area other than a cracker each.The staff were unhappy and complained their appalling table service and virtually complete lack of any service was because of the small number of staff on duty.We were closeted against a wall near the entrance and across from the toilets and had to search for staff when we needed help. The venue had very few customers at this point and still we were refused a different table.The food was pre-ordered and pre-paid.The starters took an age to arrive as did the inclusive glass of sparkling wine, so I was forced to go to the bar to order drinks while we waited.The Mains although pre-ordered had to be selected and collected from a typical self service carvery order point.I had pre-warned two of my party are elderly and disabled who required a plated table service. I served their meals at our table myself because the staff were unavailable and then had to have the meals warmed because the food and the gravy was between cold and lukewarm.It didn?t get any better, the desserts took 45 minutes to arrive and we gave up waiting for hot drinks to conclude and left in disgust.Take my tip and do not make my mistake of heading here for a Christmas Day pre-ordered, pre-paid meal. I wouldn?t even recommend going for Boxing Day, it would spoil your Christmas as it did ours, and even though our pre-paid bill would have been £120 less on Boxing Day for the same menu, it?s nothing more than a Sunday Carvery and the miserable atmosphere and staff made a joyous occasion, extremely bah humbug!
January 2024 by kathy smith
Both our meals were cold the curry in middle was hard think over done in microwave, left ,we won't go here again the waiter was very polite
December 2023 by Ed Rocksteady
Good restaurant, vegans and vegetarians catered for, good friendly service, reasonably pricedVegetarian options: Good selection of vegetarian and vegan optionsDietary restrictions: Speak to staff about any dietary requirements
December 2023 by Megan Lamb
Lovely evening put at french Connection staff christmas night out for 2nd year running that should tell you everything you need to no :)
December 2023 by James Belchem
Had a fantastic dining experience tonight (18/12).We had 3 courses from various menus (festive, normal, kids). Nothing was a problem, all requests were met.I personally had the beef yorkie starter, Festive steak and cheesecake for dessert. It was all well presented and cooked to perfection.Kerry-Ann was an amazing server. Very attentive with our 6YO son and a very warm and welcoming person.Sandra the host (manager) was warm and welcoming and checked in to make sure we were okay.Thanks for a fantastic evening. Definitely recommend a visit.Vegetarian options: Good choice.Parking: Easily accessible.Kid-friendliness: Brilliant!
December 2023 by RandomizedHolz
Visited on at 5.30 on a Saturday afternoon, it was very quiet with only a hand full of tables being used. We had gone here specifically for their festive menu (as the normal menu is very small and mostly consists of everything being smothered in BBQ sauce - with no option to ask to swap it to something else. This included garlic mushrooms in BBQ sauce!) As I said we came for the festive menu, had already checked it wasn't pre book only and had established it was available at our Ashford branch and within the date of our visit. So when we were told they weren't serving it we were disappointed and did consider leaving. But decided to order off their normal menu... We had three courses. The food was expensive given the quality. Nachos were soggy, meat was burnt and very over cooked including black chicken... Someone asked for no egg only to be served with egg all over their dinner. We were rushed into finishing our starter with people repeatedly checking to ask if we were done yet and then loudly saying they're not done to co workers in a grumpy way... When asked for clarification on what an apple Betty (pudding) was they said I can't explain it you'll have to see it. Several things on the normal menu (which was very limited) were out of stock. Saying they didn't have the ingredients. To top it off, During our visit we were sat near the kitchen and noticed most of what was going out was actually off the festive menu which I was told was not available. After paying I asked our waitress why we were told it was not being served and yet clearly was - we were told that two larger tables had ordered it and the chef had approved this but that they were worried the kitchen couldn't cope if large amounts ordered from this menu therefore all smaller groups were told they couldn't order from it (there were five of us). This seemed unfair. But I politely said this should perhaps be stated on the website as it was the only reason we chose that location. Another waitress came up behind me and aggressively raised her voice saying it's subject to availability (well not really given the fact they had it and just couldn't cope with cooking it?!) I repeated this should be on their website and she shouted "it is" I told her it wasn't. And she shouted "it's in terms and conditions" when I informed her I'd actually read the terms and conditions before mentioning anything she shouted "well it's in the menu" and quickly ran off behind the bar. The attitude was completely unacceptable especially given the fact I was politely giving feedback which I simply would have liked them to pass on to their managers. Not only this but the general environment is not great with peeled leather seats (by that I do mean barely any leather left) and rust all over the radiator in the bathroom which is situated right under the hand dryer (which blows all the germs from the rust onto your lovely clean hands). We felt rushed and that the service and food quality was awful. We spoke to fellow customers on our way out who had to wait nearly an hour for their order to be taken, and who had also been annoyed at the refused festive menu despite other tables getting it (it seems this place really does pick and choose!). Do not recommend it at all.
December 2023 by Rebekah Andrews
Dreadful service and food not much better. Visited a couple of weeks ago and left feedback with company to which we still have not had a response from either!!
December 2023 by Lin Storton
We had a nice meal with their lunchtime specials, which was good value for money. The staff were really helpful, and the atmosphere was very cosy with log fires going. Really enjoyable.Parking: You must remember to add your registration number into the machine when you go in.
December 2023 by Jordan
Absolutely outstanding services from the staff Karen, Sandra and Tracey. The food was amazing and enjoyable. 10/10
December 2023 by george Wood
Pleasant atmosphere, friendly staff, good food. Good value for money. Easy parking.
November 2023 by Philip Hughes
Just had drinks after work but nice atmosphere and staff were
October 2023 by Josh
Lovely place to go for food. I?ve been working away and staying here and I must say that the whole time it?s been spot on. Staff are friendly and helpful. Service is
October 2023 by Colin Newton
AVOID THIS PLACE?..How is this Restaurant Still Running !!!!This is a very basic menu that is overpriced and cooked badly.An example of this would we the ? table side of garlic bread? two tiny slices came out for the price of nearly £5. Tescos sell 10 of these for £1.50The mixed grill may as well of been served on a Saucer. The salad had no avocado which was on the menu. The burger and chips looked like it had been recovered from McDonald?s bin over the road. The Kids meal was ok but at £6 it does make you question where the other £52 came from..We came home and had pudding?Save your money and go to McDonald?s over the road. Better food, better service and a fraction of the price.We don?t mind paying a fair price for fair food but this place makes a joke out of you.We won?t be going back
September 2023 by Chazz Coombes
I booked for my Partners Birthday and was greeted by the Manager who was very polite and very helpful. The manager remembered all our orders with out a pen and paper which on a busy day was impressive. The staff was friendly, food was very well cooked and tasted amazing and for the price could not complain. The manager saw that our young daughter didn't like the sauce in her burger so without telling us came out with a fresh burger with a fresh burger for her. The staff then brought out her birthday cake and was singing happy birthday. The staff was on the ball and the wait times was not that long.
September 2023 by Chris Ireland
First meal chosen was cold, exchanged for a different meal.Could only pay by card with written receipt, not sure if this should have been allowed.Parking: Perfect with plenty of spaces. Register on arrival, gives you 3hrs not sure if there is a charge if you stay longer especially when in a large group.
