April 2025 by Michael F K
Just been into the Ashford Branch ....great staff dealt with several issues for me ...often use at weekend as unable to get to Tenterden branch in the week ...Hope it stays open !
September 2024 by Chris Ibbetson
Arrived at opening time. Was asked to wait in waiting area and was first person there. My need wasn?t complex. Walked out after 2 people served before me, no one even asked who was present first
June 2024 by Ashley Scanlan
The actual staff all seem friendly and competent. The issue is limited availability. On Saturday there is no counter service and the automated machines are hopeless, gave up again today when the machine said see a staff member for assistance...only there were not any staff anywhere.
April 2024 by adam botfield
It's a bank. Great if you have money, rubbish if not. Expect a wait though, if you want to speak to a cashier (especially as they obviously prefer spending time on sorting change for businesses. )
October 2023 by Jonathan Campbell
Somone using.Account number 10153063Sort code. 60-20-12Scam people Facebook 30 pound
October 2023 by Jac Ca
Somone using.Account number 10153063Sort code. 60-20-12Scam people Facebook 30 pound
August 2023 by Chloe Keens
I came in today at 4 as I needed help fixing my online banking, a lovely young man named Paul served me,he was extremely polite and very helpful while keeping a smile on his face !
August 2023 by Greg Mcnicoll
Not great experience. Wanted to close my savings account, couldn't do it because I don't have a card for it, despite having multiple forms of ID. Staff said they could but it would take 20 minutes and they couldn't be bothered. Ordered me a card despite saying I would come back when I had more time to close my account. What a waste of paper and plastic. Teller was then complaining to colleague "ridiculous how many people don't have their cards" right in front of me. Why even have a desk and staff if they don't want to serve people and are rude?
July 2023 by Andy Clark
Very very poor. Attempted to pay £32.18 in coins into my account. However I was offered 5 Euros instead. I was refused my £32.18 back. This was in the Ashford,Kent branch. I regard this as theft.
April 2023 by Joy Sanders si
Great place 2 visit
December 2022 by Tim R
Nice enough but always feels a little under staffed, the staff are great there just is enough of them
December 2022 by Tim Redfearn
Nice enough but always feels a little under staffed, the staff are great there just is enough of them
October 2022 by Olufemi Ibukunoluwa
Great staff. Always willing to help
July 2022 by Jack Curtis
Dreadful bank. Blatantly obvious that NatWest are desperate to close the bank (all banks for that matter). Closed all but one kiosk. One poor member of staff at the front doing the job of 3. Speaking to confused customer's telling them to "book in" with 30-40 min wait times. Rather than the standard que in line and be seen by one of 5 staff which was fast and effective. Of course that requires 5 staff and NatWest are closely closing the bank so that old way is no longer in their interest. Shame the good days of personal banking are gone.Speaking to a manager she is silly enough to believe this is to "improve customer service".It is clearly because they have cut staff. The purpose of this new system is to encourage customer's to use the machines and get used to doing so. The bank have already cut 50+% of staff and the end goal is clearly to close the bank in replacement of online banking.Fine I get it but don't pretend that this is the benefit of the customer. Your staff are not safe in their job, it's only a matter of time.As for the bank itself if you want to be paid a ridiculous interest of 0.01% on savings in a 10% inflation environment this is the bank for you. It's no wonder that millions of UK citizens are switching to Chase bank who's paying a nice 1.5% interest on savings.
March 2022 by Dylan Rainey
Says there meant to be open till 1PM and door was locked and lights were off at 11:30am. Silly Management?..
